Davidoff customer service SUCK!!!! - Page 3

11-23-2009, 03:04 PM

I say make the old man pay for it. I'm sick and tired of my relatives coming over and breaking items in my home. And it's not the kids either!

Mother-in-law: broke my microwave
Father-in-law: doesn't drink. Fell of his chair and gouged two holes in my wall.
Wife's Uncle: Plopped down so hard on my couch, he broke it!
Wife's nephew (adult)

ouldn't open our front door with the key and broke the tumblers. Had to replace the entire lock set.
Wife's brother-in-law: plopped on my deck chair. Broke it.

OK...just kidding. Davidoff should have covered. My Xikar hyrgrometer was bad out of the box. Looks like the battery leaked and I sent it back.

But relative stories are true and they should come with warranties or insurance!! I'm sure the fact that most of the items were 13 years old had nothing to do with it

BigAsh · 11-23-2009, 04:00 PM

Quote:

Originally Posted by Joseywales

I say make the old man pay for it. I'm sick and tired of my relatives coming over and breaking items in my home. And it's not the kids either!

Mother-in-law: broke my microwave
Father-in-law: doesn't drink. Fell of his chair and gouged two holes in my wall.
Wife's Uncle: Plopped down so hard on my couch, he broke it!
Wife's nephew (adult)

ouldn't open our front door with the key and broke the tumblers. Had to replace the entire lock set.
Wife's brother-in-law: plopped on my deck chair. Broke it.

OK...just kidding. Davidoff should have covered. My Xikar hyrgrometer was bad out of the box. Looks like the battery leaked and I sent it back.

But relative stories are true and they should come with warranties or insurance!! I'm sure the fact that most of the items were 13 years old had nothing to do with it

Hmmmmm....seems like wife's family has issues.....

Don Fernando · 11-23-2009, 04:34 PM

Quote:

Originally Posted by Joseywales

I say make the old man pay for it.

No way, my parents raised me and the cost of that (and their stuff I broke while growing up) and the things they do for me don't compare to the price of the cutter.

11-23-2009, 05:22 PM

Quote:

Originally Posted by Don Fernando

No way, my parents raised me and the cost of that (and their stuff I broke while growing up) and the things they do for me don't compare to the price of the cutter.

I know. I was only kidding. And my inlaws did give me a terrific wife, so I can't complain.

11-23-2009, 05:29 PM

I just caught this thread, thanks Kevin, this just makes me fricking sick

I ran a business and CS is key. I have never bought their stuff... and I will not if this is not resolved.

I am going to go throw up now....

Ranger_B · 11-23-2009, 05:35 PM

CS like that is inexcusable regardless of the product in my opinion. A product should be your name and your company. I am surprised to see that from this company. I know they are high end and deal in large dollar items but if they wont back up a lower end item why would i drop bank on any of their higher priced items. Sorry man looked like a great punch.

11-24-2009, 06:23 AM

I have to say, it amazes me how many companies pass up these golden opportunities. Look, dad broke the darn thing. You say he pulled gently, Davidoff figures he was in a tug of war with your rottweiler. It shouldn't matter. For the small amount it would take to resolve the issue, they would get an enormous amount of positive PR. Sometimes is easy for companies to product good products, etc. But when something like this happens it's an opportunity that all the advertising dollars in the word can't immitate.

Also, there is a youtube video about social advertising. Runs about 4 minutes and the statistics about who is online, etc. is amazing. the largest growing group is 50 YOA and up. Facebook, Myspace, etc. have actually over taken p_orn as the number one hit on the Internet. Our company's product won't really benefit from social and forum-type advertising, but Davidoff...holy cow

Volt · 11-24-2009, 09:11 AM

I agree, nothing can influence me in a purchasing decsion like a few comments from someone I trust. Either good or bad..... I think most of us would prefer to get our money's value out of a product, but how we are treated matters more. I will spend more (to a point the budget can handle) for better service/support. Cheaper is not always "cheaper".

Bruins Fan · 11-24-2009, 09:25 AM

Davidoff

BengalMan · 11-24-2009, 10:35 PM

PM sent Don, hopefully I can help get you some resolution.

Homebrewer · 11-24-2009, 10:40 PM

The thing that bothers me is that they bought Camacho, a cigar company I actually like. F those f%ck heads!

Don Fernando · 11-25-2009, 01:35 AM

Quote:

Originally Posted by Homebrewer

The thing that bothers me is that they bought Camacho, a cigar company I actually like. F those f%ck heads!

not smoking anymore Davidoff or Avo, well, that is not hard. Not smoking any Camacho, hmmmm, guess there is a price to pay for principles.

Thanks Ian, I don't think it will be resolved, they don't even bother to reply to my email.

Don Fernando · 12-15-2009, 07:49 AM

A few weeks ago, Paul (php007) send me a pm and told me he had a few of these punches extra and offered to send me one. Today it arrived. Thank you very much Paul.

Don Fernando · 08-27-2011, 06:32 AM

The owner of a B&M in The Netherlands saw the same topic on my Dutch board. He got in touch with Pronk Import, the exclusive Davidoff distributer in The Netherlands a few months ago. Earlier this week I got a call from the B&M owner (Yuri Dijkstra from www.thesaloon.eu ) and an email from a Pronk representative, they replaced the punch. They couldn't get the AVO punch, but I am getting a Zino punch.

Davidoff USA could and should learn something from Pronk and The Saloon.

BigAsh · 08-27-2011, 06:33 PM

Quote:

Originally Posted by Don Fernando

The owner of a B&M in The Netherlands saw the same topic on my Dutch board. He got in touch with Pronk Import, the exclusive Davidoff distributer in The Netherlands a few months ago. Earlier this week I got a call from the B&M owner (Yuri Dijkstra from www.thesaloon.eu ) and an email from a Pronk representative, they replaced the punch. They couldn't get the AVO punch, but I am getting a Zino punch.

Davidoff USA could and should learn something from Pronk and The Saloon.

wow....nice!....now send me all those Davidoffs you won't smoke!

irratebass · 08-27-2011, 10:48 PM

Very sorry to hear this Ferdinand, but it sounds like you have got a resolution, or one coming, now about this quote:

Quote:

**** Davidoff & Avo. I have some Avo cigars in my collection, they will be bombing material, I refuse to smoke them anymore.

I would be happy to take them off your hands.....only semi kidding

Don Fernando · 08-28-2011, 12:52 AM

They are long gone.

irratebass · 08-28-2011, 07:51 AM

HA HA, I guess so......I didn't even see the dates of these posts...

....I'll just be over here, don't mind me.

Don Fernando · 10-08-2011, 02:08 PM

I picked the new punch up yesterday, it's awesome. Big ups to the Dutch distributer of Davidoff and the B&M owner of The Saloon Almere

MrClean · 10-08-2011, 04:07 PM

Quote:

Originally Posted by Don Fernando

I picked the new punch up yesterday, it's awesome. Big ups to the Dutch distributer of Davidoff and the B&M owner of The Saloon Almere

Now THAT is CS, they didn't even sell you the punch and are making the situation right. A few bucks for a punch vs a likely long-time customer.......isn't that a no brainer?

11-23-2009, 03:04 PM	#41
Joseywales Guest Posts: n/a	Re: Davidoff customer service SUCK!!!! I say make the old man pay for it. I'm sick and tired of my relatives coming over and breaking items in my home. And it's not the kids either! Mother-in-law: broke my microwave Father-in-law: doesn't drink. Fell of his chair and gouged two holes in my wall. Wife's Uncle: Plopped down so hard on my couch, he broke it! Wife's nephew (adult)ouldn't open our front door with the key and broke the tumblers. Had to replace the entire lock set. Wife's brother-in-law: plopped on my deck chair. Broke it. OK...just kidding. Davidoff should have covered. My Xikar hyrgrometer was bad out of the box. Looks like the battery leaked and I sent it back. But relative stories are true and they should come with warranties or insurance!! I'm sure the fact that most of the items were 13 years old had nothing to do with it

11-23-2009, 05:29 PM	#45
str8edg Guest Posts: n/a	Re: Davidoff customer service SUCK!!!! I just caught this thread, thanks Kevin, this just makes me fricking sick I ran a business and CS is key. I have never bought their stuff... and I will not if this is not resolved. I am going to go throw up now....

11-23-2009, 05:35 PM	#46
Ranger_B Have My Own Room Join Date: Apr 2009 First Name: Frank Location: North Carolina Posts: 1,321 Trading: (31)	Re: Davidoff customer service SUCK!!!! CS like that is inexcusable regardless of the product in my opinion. A product should be your name and your company. I am surprised to see that from this company. I know they are high end and deal in large dollar items but if they wont back up a lower end item why would i drop bank on any of their higher priced items. Sorry man looked like a great punch.

11-24-2009, 06:23 AM	#47
Joseywales Guest Posts: n/a	Re: Davidoff customer service SUCK!!!! I have to say, it amazes me how many companies pass up these golden opportunities. Look, dad broke the darn thing. You say he pulled gently, Davidoff figures he was in a tug of war with your rottweiler. It shouldn't matter. For the small amount it would take to resolve the issue, they would get an enormous amount of positive PR. Sometimes is easy for companies to product good products, etc. But when something like this happens it's an opportunity that all the advertising dollars in the word can't immitate. Also, there is a youtube video about social advertising. Runs about 4 minutes and the statistics about who is online, etc. is amazing. the largest growing group is 50 YOA and up. Facebook, Myspace, etc. have actually over taken p_orn as the number one hit on the Internet. Our company's product won't really benefit from social and forum-type advertising, but Davidoff...holy cow

11-24-2009, 09:11 AM	#48
Volt I'm nuts for the place Join Date: Oct 2008 Posts: 2,799 Trading: (19)	Re: Davidoff customer service SUCK!!!! I agree, nothing can influence me in a purchasing decsion like a few comments from someone I trust. Either good or bad..... I think most of us would prefer to get our money's value out of a product, but how we are treated matters more. I will spend more (to a point the budget can handle) for better service/support. Cheaper is not always "cheaper". __________________ Curing the infection... One bullet at a time.

11-24-2009, 09:25 AM	#49
Bruins Fan Hooper drives the boat. Join Date: May 2009 First Name: John Location: Cape Cod Posts: 1,359 Trading: (0)	Re: Davidoff customer service SUCK!!!! Davidoff __________________ Here's to swimmin' with bow-legged women.

11-24-2009, 10:35 PM	#50
BengalMan Have My Own Room Join Date: Oct 2008 First Name: Ian Location: Cincinnati, OH Posts: 1,280 Trading: (10)	Re: Davidoff customer service SUCK!!!! PM sent Don, hopefully I can help get you some resolution.

11-24-2009, 10:40 PM	#51
Homebrewer Love'm Tatuaje Join Date: Oct 2008 Posts: 158 Trading: (9)	Re: Davidoff customer service SUCK!!!! The thing that bothers me is that they bought Camacho, a cigar company I actually like. F those f%ck heads!

12-15-2009, 07:49 AM	#53
Don Fernando Postwhore Join Date: Oct 2008 First Name: Ferdinand Location: Singapore Posts: 10,064 Trading: (29)	Re: Davidoff customer service SUCK!!!! A few weeks ago, Paul (php007) send me a pm and told me he had a few of these punches extra and offered to send me one. Today it arrived. Thank you very much Paul. __________________ check out my reviews on my blog.

08-27-2011, 06:32 AM	#54
Don Fernando Postwhore Join Date: Oct 2008 First Name: Ferdinand Location: Singapore Posts: 10,064 Trading: (29)	Re: Davidoff customer service SUCK!!!! The owner of a B&M in The Netherlands saw the same topic on my Dutch board. He got in touch with Pronk Import, the exclusive Davidoff distributer in The Netherlands a few months ago. Earlier this week I got a call from the B&M owner (Yuri Dijkstra from www.thesaloon.eu ) and an email from a Pronk representative, they replaced the punch. They couldn't get the AVO punch, but I am getting a Zino punch. Davidoff USA could and should learn something from Pronk and The Saloon. __________________ check out my reviews on my blog.

08-28-2011, 12:52 AM	#57
Don Fernando Postwhore Join Date: Oct 2008 First Name: Ferdinand Location: Singapore Posts: 10,064 Trading: (29)	Re: Davidoff customer service SUCK!!!! They are long gone. __________________ check out my reviews on my blog.

08-28-2011, 07:51 AM	#58
irratebass EMPEROR TOMPKINS Join Date: Aug 2011 First Name: Mickey Location: Mooresville, Indiana Posts: 8,313 Trading: (48)	Re: Davidoff customer service SUCK!!!! HA HA, I guess so......I didn't even see the dates of these posts.......I'll just be over here, don't mind me. __________________

10-08-2011, 02:08 PM	#59
Don Fernando Postwhore Join Date: Oct 2008 First Name: Ferdinand Location: Singapore Posts: 10,064 Trading: (29)	Re: Davidoff customer service SUCK!!!! I picked the new punch up yesterday, it's awesome. Big ups to the Dutch distributer of Davidoff and the B&M owner of The Saloon Almere __________________ check out my reviews on my blog.