Smoke Inn: Great Customer Service Experience

Dukeuni · 06-19-2012, 08:35 AM

I heard about the Fuente Solaris cigars from one of the blogs, and decided to purchase a box. I made the purchase on May 4th, and I believe the cigars were supposed to be shipped out the next week when they came in.

Work was keeping me busy, and it was not until recently that I realized I had not received the box yet. I called Smoke Inn and they realized that while they had charged me for the order (on May 5th I believe, since it was a pre-order), they had not shipped the cigars.

They shipped the cigars the same day I called, with priority mail, and not only did I receive the box of Solaris cigars (and the free t-shirt that was included in the deal), but I also received a free Oliva sampler box, free hat, and a very nice single stick travel humidifier (never seen anything like it before).

I hope my orders get delayed more in the future

mase · 06-19-2012, 08:39 AM

When I made my first order there, the site manager included a personalized note thanking me for the order. Really a nice touch!

Ogre · 06-19-2012, 08:47 AM

I have always had great service from them. Wish they had a store closer to my house.

longknocker · 06-19-2012, 08:49 AM

Good Folks, Great Customer Service!

EricF · 06-19-2012, 08:58 AM

Great people and their my local B&M to boot!!!

Dunkel · 06-19-2012, 08:59 AM

That hat is sweet. My last name starts with Z. LOL I gotta get me one.

irratebass · 06-19-2012, 10:14 AM

Congrats! Wow that's some nice tagalongs for sure & like Mase said I always get had written notes as well.

MarkinCA · 06-19-2012, 10:23 AM

Thanks for sharing with us Doug. Customer service is what its all about

ysr_racer · 06-19-2012, 08:38 PM

Quote:

Originally Posted by EricF

Great people and their my local B&M to boot!!!

Yep !!!

Ratters · 06-19-2012, 08:57 PM

Only ordered from them once, but great experience. Hand written note and a free hat.

Wish they weren't on the other side of the country.

Big Maduro · 06-19-2012, 09:58 PM

I had a great experience with them. Class act!

kelmac07 · 06-20-2012, 05:54 AM

I have had nothing but great experiences with them.

AUguy · 06-23-2012, 07:41 PM

The first time I ordered from them they included a free hat with my purchase, a hand written note thanking me, and they called me to make sure that my order made it there safe and that I was satisfied. Those guys are awesome.

06-19-2012, 08:35 AM	#1
Dukeuni RIP CS Join Date: Oct 2008 Location: Fields of rolling wheat Posts: 458 Trading: (31)	Smoke Inn: Great Customer Service Experience I heard about the Fuente Solaris cigars from one of the blogs, and decided to purchase a box. I made the purchase on May 4th, and I believe the cigars were supposed to be shipped out the next week when they came in. Work was keeping me busy, and it was not until recently that I realized I had not received the box yet. I called Smoke Inn and they realized that while they had charged me for the order (on May 5th I believe, since it was a pre-order), they had not shipped the cigars. They shipped the cigars the same day I called, with priority mail, and not only did I receive the box of Solaris cigars (and the free t-shirt that was included in the deal), but I also received a free Oliva sampler box, free hat, and a very nice single stick travel humidifier (never seen anything like it before). I hope my orders get delayed more in the future

06-19-2012, 08:39 AM	#2
mase Undead Recruiter Join Date: Sep 2011 First Name: Kevin Location: The city that works....against you Posts: 844 Trading: (9)	Re: Smoke Inn: Great Customer Service Experience When I made my first order there, the site manager included a personalized note thanking me for the order. Really a nice touch! __________________

06-19-2012, 08:47 AM	#3
Ogre **CENSORED** Join Date: Apr 2010 First Name: Larry Location: Central Florida Posts: 10,480 Trading: (45)	Re: Smoke Inn: Great Customer Service Experience I have always had great service from them. Wish they had a store closer to my house. __________________

06-19-2012, 08:49 AM	#4
longknocker Ain't Never Gonna Leave Join Date: Oct 2008 First Name: Greg Location: Mobile, Alabama Posts: 8,166 Trading: (52)	Re: Smoke Inn: Great Customer Service Experience Good Folks, Great Customer Service!

06-19-2012, 08:58 AM	#5
EricF Ain't Never Gonna Leave Join Date: Oct 2010 First Name: Eric Location: Miramar, FL Posts: 5,933 Trading: (111)	Re: Smoke Inn: Great Customer Service Experience Great people and their my local B&M to boot!!! __________________ Steve(Lil Ash) & Keith(BigAsh) @ Epic IV - Let's hit the Kangaroo for a Burrito, nutty buddy & a churroIt's THIS easy to help our Troops

06-19-2012, 08:59 AM	#6
Dunkel Maduro & Oscuro Whore-O Join Date: Jun 2009 First Name: Doug Location: West by God Virginia Posts: 2,149 Trading: (72)	Re: Smoke Inn: Great Customer Service Experience That hat is sweet. My last name starts with Z. LOL I gotta get me one. __________________ Blue Label,Any Filipe Gregorio,Acid,Don Elias,El Mejor Espresso,Tierra del Sol

06-19-2012, 10:14 AM	#7
irratebass Mix-Keys Join Date: Aug 2011 First Name: Mickey Location: Mooresville, Indiana Posts: 6,321 Trading: (35)	Re: Smoke Inn: Great Customer Service Experience Congrats! Wow that's some nice tagalongs for sure & like Mase said I always get had written notes as well. __________________ "Would you fu*kers have your bromance on your own texts" Cole

06-19-2012, 10:23 AM	#8
MarkinCA I'm nuts for the place Join Date: Oct 2008 First Name: Mark Location: Valencia, CA Posts: 4,041 Trading: (29)	Re: Smoke Inn: Great Customer Service Experience Thanks for sharing with us Doug. Customer service is what its all about __________________ "For God has not given us a spirit of fear, but of power and of love and of a sound mind." -2Timothy1:7

06-19-2012, 08:57 PM	#10
Ratters Have My Own Room Join Date: Oct 2008 Posts: 1,748 Trading: (2)	Re: Smoke Inn: Great Customer Service Experience Only ordered from them once, but great experience. Hand written note and a free hat. Wish they weren't on the other side of the country.

06-19-2012, 09:58 PM	#11
Big Maduro Adjusting to the Life Join Date: Dec 2011 First Name: Mike Location: Ohio Posts: 388 Trading: (6)	Re: Smoke Inn: Great Customer Service Experience I had a great experience with them. Class act!

06-20-2012, 05:54 AM	#12
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 24,087 Trading: (193)	Re: Smoke Inn: Great Customer Service Experience I have had nothing but great experiences with them. __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"

06-23-2012, 07:41 PM	#13
AUguy The end is always near Join Date: Jul 2010 First Name: William Location: Troy, Alabama Posts: 192 Trading: (8)	Re: Smoke Inn: Great Customer Service Experience The first time I ordered from them they included a free hat with my purchase, a hand written note thanking me, and they called me to make sure that my order made it there safe and that I was satisfied. Those guys are awesome. __________________ If midgets live in foxholes then I'm moving to Kansas.

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