The personal touch

markem · 06-12-2021, 08:40 AM

Made an appointment for a recall fix at my local Kia dealer. They, of course, outsource all the appointment stuff. Got this as my email confirmation for the appointment. While I appreciate the effort . . .

$CustomerName,
Thank you for scheduling an appointment with $companyName. We look forward to servicing your $vehicle on $appointmentDate at $appointmentTime.

Appointment Details:

$CustomerName
$CustomerAddress
$CustomerPhone

Requested Services:

$appointmentJobs

Appointment: $appointmentDay, $appointmentDate at $appointmentTime
Advisor: $AdvisorName

If you have any questions, please contact us at $customerServiceNumber. [$AppointmentLink]Review or modify your appointment.

We look forward to serving you!

Sincerely,
$AdvisorName,
$AdvisorEmail
$companyName

Dealership Address:
$dealerAddress

© $YYYY All rights reserved.

AdamJoshua · 06-12-2021, 09:00 AM

Hey they just had to make the template, they didn't have to QA it! Damn some people just want everything...

markem · 06-12-2021, 09:02 AM

Quote:

Originally Posted by AdamJoshua

Hey they just had to make the template, they didn't have to QA it! Damn some people just want everything...

If only they had someone in UX to help them out.

AdamJoshua · 06-12-2021, 09:06 AM

Nah I don't see anything like "click here for directions" or embedded map.

The Poet · 06-12-2021, 09:50 AM

Look on the bright side. Being a Kia, it could have been in Korean.

06-12-2021, 08:40 AM	#1
markem Bunion Join Date: Oct 2008 First Name: Mark Location: Second Star on the Right Posts: 22,523 Trading: (47)	The personal touch Made an appointment for a recall fix at my local Kia dealer. They, of course, outsource all the appointment stuff. Got this as my email confirmation for the appointment. While I appreciate the effort . . . $CustomerName, Thank you for scheduling an appointment with $companyName. We look forward to servicing your $vehicle on $appointmentDate at $appointmentTime. Appointment Details: $CustomerName $CustomerAddress $CustomerPhone Requested Services: $appointmentJobs Appointment: $appointmentDay, $appointmentDate at $appointmentTime Advisor: $AdvisorName If you have any questions, please contact us at $customerServiceNumber. [$AppointmentLink]Review or modify your appointment. We look forward to serving you! Sincerely, $AdvisorName, $AdvisorEmail $companyName Dealership Address: $dealerAddress © $YYYY All rights reserved. __________________ I refuse to belong to any organization that would have me as a member. ~ Groucho Marx

06-12-2021, 09:00 AM	#2
AdamJoshua Article 4 Free Inhabitant Join Date: Jan 2013 First Name: The Other Adam Location: Satellite Beach Posts: 14,785 Trading: (40)	Re: The personal touch Hey they just had to make the template, they didn't have to QA it! Damn some people just want everything...

06-12-2021, 09:06 AM	#4
AdamJoshua Article 4 Free Inhabitant Join Date: Jan 2013 First Name: The Other Adam Location: Satellite Beach Posts: 14,785 Trading: (40)	Re: The personal touch Nah I don't see anything like "click here for directions" or embedded map.

06-12-2021, 09:50 AM	#5
The Poet Il megglior fabbro Join Date: Jun 2009 First Name: Thomas Location: Hickory, NC Posts: 8,420 Trading: (2)	Re: The personal touch Look on the bright side. Being a Kia, it could have been in Korean. __________________ Ninety percent of everything is crap - Theodore Sturgeon.