Junk customer service at cheap humidors - Page 5

Chris. · 12-22-2009, 05:06 PM

I've never ordered from them before. I've been tempted by the imperfects, but there is no way of knowing what is imperfect about them, so I avoided it. I think I bought my cedar trays from them though. 2 out of 4 were glued poorly together, but that's not an issue really. Otherwise they were fine. They answered my emails and questions about the problem promptly as well. It sounds to me like they made good efforts to satisfy a customer.

CheapHumidors · 12-30-2009, 03:07 PM

This has got to be one of the most bizarre, funny, and entertaining threads I'ev had the distinct pleasure to read. Man o' man. I spit my coffee out on my beautiful dual 29 inch monitors. Thats gunna suck to clean off.

So this is how I see it. We sent an item, it didn't get there in perfect condition. So, as a retailer, and a man of integrity, not to mention devilishly handsom this is what we offered. 1) pick the item up and offer a full refund, 2) pick the item up and send a replacement, or 3) you keep the item and we give you a discount. I think either of those options is pretty fair. However to be called out on those options as being not sufficient doesnt seem fair to me. It isn't like I had somebody in the warehouse jump on the thing before it was sent. It also traveled like 1500 miles, so ya know, poo happens. We were trying to help without the customer incurring any costs. Now, as for the duties thing, and reducing the price on the invoice and "falsifying documents" so the customer pays less, well, you know, I don't want people to have to pay more than they want for customs, duties, brokerage fees, etc, but I also can't jeapordize my company or the 10 people who work for me so somebody can save $40, so matter how much I like them. That isn't to say that sometimes things might "slip" through the cracks

Anways, this thread has taken its own turn, twist and path. I hope I cleared some things up. But as always, feel free to gimme a shout anytime at my personal email addy dave at cheaphumidors.com

Healthy and Happy New Year to you all

floydpink · 12-30-2009, 03:53 PM

I've bought 2 humidors from Cheaphumidors and found them to be first rate.

Pvff on the other hand, did me like a cheap whore.

Blueface · 12-30-2009, 04:03 PM

Quote:

Originally Posted by floydpink

Pvff on the other hand, did me like a cheap whore.

Pete,
Sounds to me like it boils down to money.
If Pvff had paid you well, thereby raising your "whore" status, to say perhaps a $5,000 an hour one, sounds like you would have been fine.

weak_link · 12-30-2009, 05:27 PM

Quote:

Originally Posted by CheapHumidors

This has got to be one of the most bizarre, funny, and entertaining threads I'ev had the distinct pleasure to read. Man o' man. I spit my coffee out on my beautiful dual 29 inch monitors. Thats gunna suck to clean off.

So this is how I see it. We sent an item, it didn't get there in perfect condition. So, as a retailer, and a man of integrity, not to mention devilishly handsom this is what we offered. 1) pick the item up and offer a full refund, 2) pick the item up and send a replacement, or 3) you keep the item and we give you a discount. I think either of those options is pretty fair. However to be called out on those options as being not sufficient doesnt seem fair to me. It isn't like I had somebody in the warehouse jump on the thing before it was sent. It also traveled like 1500 miles, so ya know, poo happens. We were trying to help without the customer incurring any costs. Now, as for the duties thing, and reducing the price on the invoice and "falsifying documents" so the customer pays less, well, you know, I don't want people to have to pay more than they want for customs, duties, brokerage fees, etc, but I also can't jeapordize my company or the 10 people who work for me so somebody can save $40, so matter how much I like them. That isn't to say that sometimes things might "slip" through the cracks

Anways, this thread has taken its own turn, twist and path. I hope I cleared some things up. But as always, feel free to gimme a shout anytime at my personal email addy dave at cheaphumidors.com

Healthy and Happy New Year to you all

Hard for me to find anything wrong with that kind of customer service.

ps// my butt itches. BAD.

floydpink · 12-30-2009, 05:30 PM

Quote:

Originally Posted by Blueface

Pete,
Sounds to me like it boils down to money.
If Pvff had paid you well, thereby raising your "whore" status, to say perhaps a $5,000 an hour one, sounds like you would have been fine.

Have you seen the whores on pvff doing interviews at Havana Humidor? Obviously they ain't paying their whores much.

Not sure if 5 grand would bring me back to my whoring days, but I might be tempted to go back to Rio for a week on "business".

joeobx · 12-30-2009, 05:54 PM

When I was looking for my new humidor I did a lot of searching and there were a couple of sites that were cheaper, but after calling and speaking to Dave himself I was sold......nuff said

Chris. · 12-30-2009, 07:15 PM

Quote:

Originally Posted by CheapHumidors

This has got to be one of the most bizarre, funny, and entertaining threads I'ev had the distinct pleasure to read. Man o' man. I spit my coffee out on my beautiful dual 29 inch monitors. Thats gunna suck to clean off.

So this is how I see it. We sent an item, it didn't get there in perfect condition. So, as a retailer, and a man of integrity, not to mention devilishly handsom this is what we offered. 1) pick the item up and offer a full refund, 2) pick the item up and send a replacement, or 3) you keep the item and we give you a discount. I think either of those options is pretty fair. However to be called out on those options as being not sufficient doesnt seem fair to me. It isn't like I had somebody in the warehouse jump on the thing before it was sent. It also traveled like 1500 miles, so ya know, poo happens. We were trying to help without the customer incurring any costs. Now, as for the duties thing, and reducing the price on the invoice and "falsifying documents" so the customer pays less, well, you know, I don't want people to have to pay more than they want for customs, duties, brokerage fees, etc, but I also can't jeapordize my company or the 10 people who work for me so somebody can save $40, so matter how much I like them. That isn't to say that sometimes things might "slip" through the cracks

Anways, this thread has taken its own turn, twist and path. I hope I cleared some things up. But as always, feel free to gimme a shout anytime at my personal email addy dave at cheaphumidors.com

Healthy and Happy New Year to you all

You can't ask for better customer service. It's the OP's fault for ordering the thing when he had such a close "deadline" to meet.

icehog3 · 12-30-2009, 11:32 PM

Quote:

Originally Posted by weak_link

ps// my butt itches. BAD.

You will be hearing from my copyright attorney.

lightning9191 · 12-31-2009, 08:27 AM

Quote:

Originally Posted by icehog3

You will be hearing from my copyright attorney.

You're like the Paris Hilton of the Asylum!

Blueface · 12-31-2009, 10:03 AM

Quote:

Originally Posted by lightning9191

You're like the Paris Hilton of the Asylum!

Looks like I will have to fight Tom for that title as I have the picture to prove it.

12-31-2009, 10:24 AM

Quote:

Originally Posted by Blueface

Looks like I will have to fight Tom for that title as I have the picture to prove it.

I think I'm Blind.

You'll be hearing from my personal injury attorney...

icehog3 · 12-31-2009, 10:34 AM

Quote:

Originally Posted by lightning9191

You're like the Paris Hilton of the Asylum!

That would make you Nicole Richie?

lightning9191 · 12-31-2009, 10:46 AM

Quote:

Originally Posted by icehog3

That would make you Nicole Richie?

If the shoe fits....

cbsmokin · 12-31-2009, 11:11 AM

Happy New Year!!!

Where did I put my tinfoil hat?

bobarian · 12-31-2009, 11:33 AM

Quote:

Originally Posted by Resipsa

I think I'm Blind.

You'll be hearing from my personal injury attorney...

That's got to be one of the spookiest chop's I have seen!

Blueface · 12-31-2009, 11:47 AM

Quote:

Originally Posted by bobarian

That's got to be one of the spookiest chop's I have seen!

I was having a bad hair day.

WyoBob · 12-31-2009, 09:54 PM

Quote:

Originally Posted by Blueface

Looks like I will have to fight Tom for that title as I have the picture to prove it.

Man ------ not even with four bags

WyoBob

thebiglebowski · 01-01-2010, 08:07 AM

i'm a fan of cheaphumidors.com

i'm not a fan of pvff.com

still trying to figure out what the OP means by **itch and *****ed...

12-22-2009, 05:06 PM	#81
Chris. PSHC! Join Date: Nov 2008 Location: Greenville, SC Posts: 1,842 Trading: (25)	Re: Junk customer service at cheap humidors I've never ordered from them before. I've been tempted by the imperfects, but there is no way of knowing what is imperfect about them, so I avoided it. I think I bought my cedar trays from them though. 2 out of 4 were glued poorly together, but that's not an issue really. Otherwise they were fine. They answered my emails and questions about the problem promptly as well. It sounds to me like they made good efforts to satisfy a customer. __________________

12-30-2009, 03:07 PM	#82
CheapHumidors Still Watching My Back Join Date: Jan 2009 First Name: Dave Location: Tampa, FL Posts: 149 Trading: (0)	Re: Junk customer service at cheap humidors This has got to be one of the most bizarre, funny, and entertaining threads I'ev had the distinct pleasure to read. Man o' man. I spit my coffee out on my beautiful dual 29 inch monitors. Thats gunna suck to clean off. So this is how I see it. We sent an item, it didn't get there in perfect condition. So, as a retailer, and a man of integrity, not to mention devilishly handsom this is what we offered. 1) pick the item up and offer a full refund, 2) pick the item up and send a replacement, or 3) you keep the item and we give you a discount. I think either of those options is pretty fair. However to be called out on those options as being not sufficient doesnt seem fair to me. It isn't like I had somebody in the warehouse jump on the thing before it was sent. It also traveled like 1500 miles, so ya know, poo happens. We were trying to help without the customer incurring any costs. Now, as for the duties thing, and reducing the price on the invoice and "falsifying documents" so the customer pays less, well, you know, I don't want people to have to pay more than they want for customs, duties, brokerage fees, etc, but I also can't jeapordize my company or the 10 people who work for me so somebody can save $40, so matter how much I like them. That isn't to say that sometimes things might "slip" through the cracks Anways, this thread has taken its own turn, twist and path. I hope I cleared some things up. But as always, feel free to gimme a shout anytime at my personal email addy dave at cheaphumidors.com Healthy and Happy New Year to you all

12-30-2009, 03:53 PM	#83
floydpink crazy diamond Join Date: Oct 2008 First Name: Pete Location: Orlando Posts: 1,955 Trading: (17)	Re: Junk customer service at cheap humidors I've bought 2 humidors from Cheaphumidors and found them to be first rate. Pvff on the other hand, did me like a cheap whore. __________________ "If we weren't all crazy we would go insane"

12-30-2009, 05:54 PM	#87
joeobx just playing in the storm Join Date: Oct 2009 First Name: Joe Location: Fredericksburg. VA VCM Country Posts: 1,117 Trading: (4)	Re: Junk customer service at cheap humidors When I was looking for my new humidor I did a lot of searching and there were a couple of sites that were cheaper, but after calling and speaking to Dave himself I was sold......nuff said __________________ it's all fun and games till the flying monkeys show up

12-31-2009, 11:11 AM	#95
cbsmokin Looking for the Apex Join Date: Oct 2008 First Name: Craig Location: In da ATL Posts: 880 Trading: (10)	Re: Junk customer service at cheap humidors Happy New Year!!! Where did I put my tinfoil hat? __________________ Check out C.A.R.B. IV http://www.cigarasylum.com/vb/showth...840#post879840

01-01-2010, 08:07 AM	#99
thebiglebowski Jack White's Roadie... Join Date: Nov 2008 First Name: larry Location: music city, USA Posts: 665 Trading: (0)	Re: Junk customer service at cheap humidors i'm a fan of cheaphumidors.com i'm not a fan of pvff.com still trying to figure out what the OP means by itch and ***ed...