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Old 12-21-2009, 04:23 PM   #1
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Default Junk customer service at cheap humidors

Hey all,first post here and my reason for signing up.Just wanted to let people know that the service i got from Cheap Humidors.com was sub par.I ordered this bad boy here http://www.cheaphumidors.com/HUM-150SW.html ,received it today and was pretty excited since i had heard such great things about them.

Open it up and firstly notice the two front "legs" are smashed in and the stain is missing, and i think "wow thats gonna look super great....uh nowhere",so i open her up and notice one of the rectangular wooden "frames" for the humidifiers fell off,great craftsmanship.On top of all that i got charged 60$CAD C.O.D because they didnt send the item as a gift like they are supposed to.I call them up and i get this lady who offers me the choice of either having it picked up and a refund issued(im going to cuba sunday and coming back with three boxes so i sorta need a humidor) or giving me back some cash,15% to be exact.

I tried to haggle and get them to comprehend that i dont want a refund,i want a humidor that isnt damaged and i need it now so i can get it ready for when i get back.So my only real choice is a measly 15% refund and a humi that i have to re-stain and nail some small wood pieces .Who knows if whatever caused this damage caused some damage to the seal.

Anyways,long first post ,im just pissed and disapointed.Im not saying dont deal with Cheaphumidors.com ,just be weary.
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Old 12-21-2009, 04:35 PM   #2
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Default Re: Junk customer service at cheap humidors

So are you mad that a vendor did not falsify importation documents so you could avoid Canadian Taxes?
Or are you mad because they offered to pick up the humidor and refund your money?
Or are you mad because they only offered you a 15% refund if you chose to keep the humidor?
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Old 12-21-2009, 04:49 PM   #3
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Default Re: Junk customer service at cheap humidors

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So are you mad that a vendor did not falsify importation documents so you could avoid Canadian Taxes?
Or are you mad because they offered to pick up the humidor and refund your money?
Or are you mad because they only offered you a 15% refund if you chose to keep the humidor?
Which one is it?
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Old 12-21-2009, 04:38 PM   #4
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Default Re: Junk customer service at cheap humidors

Welcome aboard! You should post in the "New Inmate" forum and tell us a little about yourself...
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Old 12-21-2009, 04:41 PM   #5
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Default Re: Junk customer service at cheap humidors

Would not advise going around bosting you plan to make an illegal trip and bring back contraband products on a site you have never used before.

What is unacceptable about a full refund and buying another humidor somewhere else of your choice?
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Old 12-21-2009, 04:42 PM   #6
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Default Re: Junk customer service at cheap humidors

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Would not advise going around bosting you plan to make an illegal trip and bring back contraband products on a site you have never used before.
He's in Canada, eh.
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Old 12-21-2009, 04:39 PM   #7
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Default Re: Junk customer service at cheap humidors

Nothing against you and these situations can be frustrating, but I would never buy humidor from a company with the word "cheap" in the name. If the quality isn't somewhat lacking, there's a chance something else is.
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Old 12-21-2009, 04:43 PM   #8
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Default Re: Junk customer service at cheap humidors

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Nothing against you and these situations can be frustrating, but I would never buy humidor from a company with the word "cheap" in the name. If the quality isn't somewhat lacking, there's a chance something else is.
I've got three from them and couldn't be happier.
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Old 12-21-2009, 04:39 PM   #9
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Default Re: Junk customer service at cheap humidors

Sounds like good customer service to me.

If you need a place to store smokes, use a clean cooler.

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Old 12-21-2009, 04:42 PM   #10
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Default Re: Junk customer service at cheap humidors

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Sounds like good customer service to me.

If you need a place to store smokes, use a clean cooler.

By far the best and cost effective solution if not the prettiest.
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Old 12-21-2009, 04:43 PM   #11
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Default Re: Junk customer service at cheap humidors

Was this a regular or "imperfect" model? There are lots of guys on here who have had very positive experiences with them, me included.
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Old 12-21-2009, 04:50 PM   #12
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Default Re: Junk customer service at cheap humidors

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Was this a regular or "imperfect" model? There are lots of guys on here who have had very positive experiences with them, me included.
I have one regular and one imperfect. Still don;t know what the imperfections was. Even bought three lighters off of them in the last week. No issues at all here.
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Old 12-21-2009, 07:29 PM   #13
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Default Re: Junk customer service at cheap humidors

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Was this a regular or "imperfect" model? There are lots of guys on here who have had very positive experiences with them, me included.
Never Had A Problem, Myself, Either.
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Old 12-21-2009, 07:40 PM   #14
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Default Re: Junk customer service at cheap humidors

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Does this look like pvff.com to you?


Welcome to Cigar Asylum Cory!

It can only get better.....right?
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Old 12-21-2009, 07:41 PM   #15
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Default Re: Junk customer service at cheap humidors

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Originally Posted by pnoon View Post
Does this look like pvff.com to you?

Hell no, it would have gotten downright rude

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Originally Posted by tobii3 View Post
Ya know, I know a LOT of married guys that would like that sort of customer service.

Now that is some funny ****! :
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Old 12-21-2009, 04:45 PM   #16
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Default Re: Junk customer service at cheap humidors

Sorry it didn't work out for ya.

Welcome to Cigar Asylum, though.
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Old 12-21-2009, 05:01 PM   #17
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Default Re: Junk customer service at cheap humidors

I don't usually reply to these sort of things, but I Have had nothing but great dealings with www.cheaphumidors.com. It seems to me that you should be mad at the shipping company for the damage. The offering of anything would be above and beyond what they should have to do.
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Old 12-21-2009, 05:03 PM   #18
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Default Re: Junk customer service at cheap humidors

I am feeling like a more detailed account of events is in order...
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Old 12-21-2009, 05:15 PM   #19
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Default Re: Junk customer service at cheap humidors

CheapHumidors is a member here. I believe Dave has chimed in before to address issues.
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Old 12-21-2009, 05:18 PM   #20
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Default Re: Junk customer service at cheap humidors

Did Canada Post deliver this or a courier?
Canada post is notorius for 'punting' packages....
File a claim through whoever delivered it.
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