Debit Card Fraud

Starscream · 03-30-2011, 08:03 AM

I'm not sure how, but my wife's debit card number was stolen. $225 was charged on her card for an online poker site. Neither of us gamble or play poker online. She called the bank, they deactivated her card and are in the process of sending her a new card. Looks like I'm out $225 b/c we noticed the transaction 4 days later. If we noticed it w/in 48hrs of the time the transaction took place, we would have only been responsible for $50 of it, but being 2 days after that time, it looks like we're responsible for up to $500 of it.

Anyone been hit up with debit card fraud before? Is there a way to recover the $225 or are we just SOL at this point?

icehog3 · 03-30-2011, 08:05 AM

That is bullchit, Andy. I don't check my on-line banking site every day....according to your bank, if I had 20K in my account, got hit by fraud on Monday and didn't notice it until Thursday, I am SOL?

I have worked with over a dozen banks on these cases, and never heard of such a policy in my life.

awsmith4 · 03-30-2011, 08:05 AM

Your bank should allow you to contest the charges and you should get it back.

A few years ago I was driving to North Carolina when I got a call asking if I had just bought gas in Montreal. It took a few days to straighten out but I got the funds back.

HollywoodQue · 03-30-2011, 08:07 AM

Not sure about recovering the lost, but I would definately cancell that account and look for another CC company that offers better protection. One that will alert you when there are questionable charges. 48 hours is not long enough to caught a fraudalent charge unless you check it almost everyday.

Change CC companies!!

icehog3 · 03-30-2011, 08:07 AM

FYI...the banks have the victim make a report with their local police department. They may put the amount stolen on "hold" against your balance, just until their investigation is through ( longest I have seen is a couple weeks)....then they do not hold you liable. One thing I would do if what you are saying holds true, is find another bank immediately.

Blueface · 03-30-2011, 08:09 AM

Is your debit card a Visa?

Starscream · 03-30-2011, 08:13 AM

Quote:

Originally Posted by icehog3

FYI...the banks have the victim make a report with their local police department. They may put the amount stolen on "hold" against your balance, just until their investigation is through ( longest I have seen is a couple weeks)....then they do not hold you liable. One thing I would do if what you are saying holds true, is find another bank immediately.

The 48 hour deal is federal law as far as I know, not bank policy.
I'm having my wife file a police report today.

Quote:

Originally Posted by awsmith4

Your bank should allow you to contest the charges and you should get it back.

A few years ago I was driving to North Carolina when I got a call asking if I had just bought gas in Montreal. It took a few days to straighten out but I got the funds back.

Was that with a Debit Card or Credit Card?

Quote:

Originally Posted by Blueface

Is your debit card a Visa?

Yes.

icehog3 · 03-30-2011, 08:17 AM

Quote:

Originally Posted by Starscream

The 48 hour deal is federal law as far as I know, not bank policy.

Apparently the banks can have a friendlier policy if they choose to, because I haven't seen that happen in the last 15 years, Andy.

awsmith4 · 03-30-2011, 08:22 AM

Quote:

Originally Posted by Starscream

Was that with a Debit Card or Credit Card?

.

Debit Card

I am with everyone else, if your bank is willing to lose you over $225 I would move on.

Starscream · 03-30-2011, 08:23 AM

Quote:

Originally Posted by icehog3

Apparently the banks can have a friendlier policy if they choose to, because I haven't seen that happen in the last 15 years, Andy.

I haven't personally talked to anyone at the bank. My wife is the one who called. I may have to call and check on it myself. It was her card number that was used, but it's our account, not just hers.

Starscream · 03-30-2011, 08:26 AM

I bank at a Credit Union. Are there any different laws for credit unions vs. big banks?

Blueface · 03-30-2011, 08:27 AM

I am confused.
If a Visa debit card, Visa offers protection and you should not be responsible regardless of bank policy.

mosesbotbol · 03-30-2011, 08:28 AM

I have been hit 4-5 times with my INGDirect card and never had to pay out a dime. Actually, they are the ones calling me about a fraud attempt. The cancel the card and I have fill out a form saying it was fraud. It's pain, but worth it.

Not only that, I get an email from ING on every transaction so I would know immediately if it was fraud that slips by them.

Starscream · 03-30-2011, 08:29 AM

Quote:

Originally Posted by Blueface

I am confused.
If a Visa debit card, Visa offers protection and you should not be responsible regardless of bank policy.

So should I call Visa and report it with them?

Blueface · 03-30-2011, 08:31 AM

Quote:

Originally Posted by Starscream

So should I call Visa and report it with them?

Your card is serviced by the bank but with Visa as your protection.
I would in fact reach out to see Visa policy for card issued as opposed to bank policy.

Starscream · 03-30-2011, 08:32 AM

Thanks, Carlos. I'll check it out after work today.

wayner123 · 03-30-2011, 08:33 AM

Debit card fraud is different than Credit card fraud. Here is a better explanation of it: http://www.kevincoffee.com/money/atm...nformation.htm

Banks have their own set of requirements on debit cards and vary from bank to bank.

Quote:

Consumers should review the ground rules of their check cards. Debit cards are convenient for many purposes, but people need to be careful. If there is an ultimate dispute, the bank has to make the decision either to credit your account and it takes the loss, or not credit it and you take the loss.

fissure · 03-30-2011, 08:34 AM

I bank at a credit union and have had the visa check/debit card stolen. We didn't notice for 4-5 days and never had an issue. Didn't have to get in contact with visa. Our credit union stood behind us and took care of everything, to the tune of ~$800. No questions asked or hoops to jump through. I would be for sure looking for a new place to bank.

Blueface · 03-30-2011, 08:36 AM

Wow.
Interesting.

I have Bank of America for my Visa debit card and they credited me in full, instantly.

48 hours is ridiculous as most don't check accounts daily.
I have email notification of all transactions just in case.

wayner123 · 03-30-2011, 08:39 AM

Where you "might" be able to have some room to move is, if you don't have online banking. Some people still only use their paper statements. You could make a case that if you were one of these people, that there is NO WAY you would know it within 48 hours. They can't argue with that.

That is one reason I have not signed up for electronic statements only. It's just another fail safe.

03-30-2011, 08:03 AM	#1
Starscream Knowhutimean, Vern? Join Date: Oct 2008 First Name: Andy Location: In a little town somewhere in the USA Posts: 10,237 Trading: (4)	Debit Card Fraud I'm not sure how, but my wife's debit card number was stolen. $225 was charged on her card for an online poker site. Neither of us gamble or play poker online. She called the bank, they deactivated her card and are in the process of sending her a new card. Looks like I'm out $225 b/c we noticed the transaction 4 days later. If we noticed it w/in 48hrs of the time the transaction took place, we would have only been responsible for $50 of it, but being 2 days after that time, it looks like we're responsible for up to $500 of it. Anyone been hit up with debit card fraud before? Is there a way to recover the $225 or are we just SOL at this point? __________________ Insert quote here.

03-30-2011, 08:05 AM	#2
icehog3 Admiral Douchebag Join Date: Oct 2008 First Name: Tom Location: Clermont, Kentucky Posts: 70,558 Trading: (60)	Re: Debit Card Fraud That is bullchit, Andy. I don't check my on-line banking site every day....according to your bank, if I had 20K in my account, got hit by fraud on Monday and didn't notice it until Thursday, I am SOL? I have worked with over a dozen banks on these cases, and never heard of such a policy in my life. __________________ Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark!

03-30-2011, 08:05 AM	#3
awsmith4 Simple Pleasures - 2oL Join Date: Oct 2008 First Name: Albert Location: Marietta, Georgia Posts: 4,602 Trading: (111)	Re: Debit Card Fraud Your bank should allow you to contest the charges and you should get it back. A few years ago I was driving to North Carolina when I got a call asking if I had just bought gas in Montreal. It took a few days to straighten out but I got the funds back. __________________ Its THIS easy to support our troops

03-30-2011, 08:07 AM	#4
HollywoodQue Invictus Join Date: Oct 2010 First Name: Howard Location: In the "D" Posts: 3,119 Trading: (46)	Re: Debit Card Fraud Not sure about recovering the lost, but I would definately cancell that account and look for another CC company that offers better protection. One that will alert you when there are questionable charges. 48 hours is not long enough to caught a fraudalent charge unless you check it almost everyday. Change CC companies!!

03-30-2011, 08:07 AM	#5
icehog3 Admiral Douchebag Join Date: Oct 2008 First Name: Tom Location: Clermont, Kentucky Posts: 70,558 Trading: (60)	Re: Debit Card Fraud FYI...the banks have the victim make a report with their local police department. They may put the amount stolen on "hold" against your balance, just until their investigation is through ( longest I have seen is a couple weeks)....then they do not hold you liable. One thing I would do if what you are saying holds true, is find another bank immediately. __________________ Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark!

03-30-2011, 08:09 AM	#6
Blueface Gramps 4x's Join Date: Oct 2008 First Name: Horatio Seymore Hiny Location: Boca Raton - North of La Habana Posts: 8,774 Trading: (8)	Re: Debit Card Fraud Is your debit card a Visa? __________________ Little known fact: I am a former member of the Village People - The Indian

03-30-2011, 08:26 AM	#11
Starscream Knowhutimean, Vern? Join Date: Oct 2008 First Name: Andy Location: In a little town somewhere in the USA Posts: 10,237 Trading: (4)	Re: Debit Card Fraud I bank at a Credit Union. Are there any different laws for credit unions vs. big banks? __________________ Insert quote here.

03-30-2011, 08:27 AM	#12
Blueface Gramps 4x's Join Date: Oct 2008 First Name: Horatio Seymore Hiny Location: Boca Raton - North of La Habana Posts: 8,774 Trading: (8)	Re: Debit Card Fraud I am confused. If a Visa debit card, Visa offers protection and you should not be responsible regardless of bank policy. __________________ Little known fact: I am a former member of the Village People - The Indian

03-30-2011, 08:28 AM	#13
mosesbotbol That's a Corgi Join Date: Oct 2008 First Name: Moses Location: Boston Posts: 6,171 Trading: (6)	Re: Debit Card Fraud I have been hit 4-5 times with my INGDirect card and never had to pay out a dime. Actually, they are the ones calling me about a fraud attempt. The cancel the card and I have fill out a form saying it was fraud. It's pain, but worth it. Not only that, I get an email from ING on every transaction so I would know immediately if it was fraud that slips by them. __________________ Port Wine & Claret \| British Cars \| Welsh Corgi's

03-30-2011, 08:32 AM	#16
Starscream Knowhutimean, Vern? Join Date: Oct 2008 First Name: Andy Location: In a little town somewhere in the USA Posts: 10,237 Trading: (4)	Re: Debit Card Fraud Thanks, Carlos. I'll check it out after work today. __________________ Insert quote here.

03-30-2011, 08:34 AM	#18
fissure DHC Black Ops Join Date: Oct 2008 First Name: Steve Location: Grand Blanc, Mi Posts: 1,184 Trading: (48)	Re: Debit Card Fraud I bank at a credit union and have had the visa check/debit card stolen. We didn't notice for 4-5 days and never had an issue. Didn't have to get in contact with visa. Our credit union stood behind us and took care of everything, to the tune of ~$800. No questions asked or hoops to jump through. I would be for sure looking for a new place to bank.

03-30-2011, 08:36 AM	#19
Blueface Gramps 4x's Join Date: Oct 2008 First Name: Horatio Seymore Hiny Location: Boca Raton - North of La Habana Posts: 8,774 Trading: (8)	Re: Debit Card Fraud Wow. Interesting. I have Bank of America for my Visa debit card and they credited me in full, instantly. 48 hours is ridiculous as most don't check accounts daily. I have email notification of all transactions just in case. __________________ Little known fact: I am a former member of the Village People - The Indian

03-30-2011, 08:39 AM	#20
wayner123 Country Gentleman Join Date: Oct 2008 Location: Deltona, FL Posts: 2,351 Trading: (159)	Re: Debit Card Fraud Where you "might" be able to have some room to move is, if you don't have online banking. Some people still only use their paper statements. You could make a case that if you were one of these people, that there is NO WAY you would know it within 48 hours. They can't argue with that. That is one reason I have not signed up for electronic statements only. It's just another fail safe. __________________ 'It is an honor for a man to keep aloof from strife; But every fool will be quarrelling.'