Famous Smoke Shop Customer Service

kelmac07 · 10-11-2011, 07:16 PM

Bought a Xikar Xtreme 50 Count Travel Humi from Famous as I needed something a little bigger for Epic IV.

It was delivered this afternoon around 3:30. I open it up and find a 1/2 inch gouge on the front right corner. I call Famous customer service and have a shipping label sent to me in 10 minutes, called UPS and they came back and grabbed the box. Lisa Bone (customer service rep) was extremely friendly, efficient, and even guaranteed me that she would personally look at the new one being sent out. She also noticed that I order quite a few Famous Nic 5000 Toro bundles from them and then made a comment that I might see a bundle show up for my troubles. We shall see. Just wanted to share this refreshing customer service story.

Moose6026 · 10-11-2011, 07:19 PM

Thats great. Customer service sells. The older I get the more I see the value in it.

688sonarmen · 10-11-2011, 07:23 PM

I would expect nothing less from Famous, out of the BIG guys they have always maintained top notch customer service. Glad it worked out

DPD6030 · 10-11-2011, 07:27 PM

Love it Mac. I bet you'll need more than a 50 count for Epic though

deadrise · 10-11-2011, 07:37 PM

yea really mac Ron has a sale on the one with wheels seems more appropriate.

thechrisdotcom · 10-11-2011, 07:41 PM

Nice. Glad to see companies take care of people like that.

pnoon · 10-11-2011, 07:44 PM

Lisa Bone?

CigarNut · 10-11-2011, 07:46 PM

I hope everything turns out OK. They seem like a solid vendor.

76GTFan · 10-11-2011, 07:50 PM

Quote:

Originally Posted by pnoon

Lisa Bone?

That's funny?

That and the great service, and I would be quite aroused by the whole event.

ktblunden · 10-11-2011, 07:56 PM

I've had very good service from Famous in the past. Thanks for sharing your experience man, always good to hear about companies making issues right.

Remo · 10-11-2011, 08:01 PM

That's great Mac, sweet traveldor also

maninblack · 10-11-2011, 08:32 PM

Sweet traveldor. Excellent customer service!

irratebass · 10-12-2011, 03:53 AM

That is amazing cust serv indeed, keep us updated.

HollywoodQue · 10-12-2011, 04:27 AM

Lisa Bone, did you get her number Mac...free bundle, Lisa Bone, & Mac...priceless

Blak Smyth · 10-12-2011, 05:23 AM

Good to hear Mac. I have been meaning to take a drive up there!
Let me know if anybody is ever in the area!

Cigahs · 10-12-2011, 12:54 PM

FYI: Lisa Bone is her real name She's a wonderful person that has also been reading every post on this thread.

Yet, there's a dark and dangerous side to her.. Try not to go there. It would be bad.

Subvet642 · 10-12-2011, 12:57 PM

Busted!

Don Fernando · 10-12-2011, 01:40 PM

that's funny, Mac gets a little sMACk from a vendor

irratebass · 10-12-2011, 01:50 PM

Lisa!

WittyUserName · 10-12-2011, 02:30 PM

+1

10-11-2011, 07:16 PM	#1
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Famous Smoke Shop Customer Service Bought a Xikar Xtreme 50 Count Travel Humi from Famous as I needed something a little bigger for Epic IV. It was delivered this afternoon around 3:30. I open it up and find a 1/2 inch gouge on the front right corner. I call Famous customer service and have a shipping label sent to me in 10 minutes, called UPS and they came back and grabbed the box. Lisa Bone (customer service rep) was extremely friendly, efficient, and even guaranteed me that she would personally look at the new one being sent out. She also noticed that I order quite a few Famous Nic 5000 Toro bundles from them and then made a comment that I might see a bundle show up for my troubles. We shall see. Just wanted to share this refreshing customer service story. __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"

10-11-2011, 07:19 PM	#2
Moose6026 Adjusting to the Life Join Date: Aug 2011 First Name: Dan Location: In a house Posts: 358 Trading: (1)	Re: Famous Smoke Shop Customer Service Thats great. Customer service sells. The older I get the more I see the value in it. __________________ Life is hard, but it's harder when you're stupid. - John Wayne

10-11-2011, 07:23 PM	#3
688sonarmen Shipmate! Join Date: Mar 2009 First Name: Jake Location: Norwich, Ct Posts: 2,698 Trading: (17)	Re: Famous Smoke Shop Customer Service I would expect nothing less from Famous, out of the BIG guys they have always maintained top notch customer service. Glad it worked out

10-11-2011, 07:27 PM	#4
DPD6030 Shepard of the sheeple Join Date: Oct 2008 First Name: Andrew Location: The Mitten Posts: 7,166 Trading: (151)	Re: Famous Smoke Shop Customer Service Love it Mac. I bet you'll need more than a 50 count for Epic though

10-11-2011, 07:37 PM	#5
deadrise The Manhattan Project Join Date: Sep 2011 First Name: Jason Location: Reedville Virginia Posts: 1,001 Trading: (24)	Re: Famous Smoke Shop Customer Service yea really mac Ron has a sale on the one with wheels seems more appropriate. __________________

10-11-2011, 07:41 PM	#6
thechrisdotcom . Join Date: Aug 2011 Posts: 601 Trading: (2)	Re: Famous Smoke Shop Customer Service Nice. Glad to see companies take care of people like that.

10-11-2011, 07:44 PM	#7
pnoon YNWA Join Date: Oct 2008 First Name: Peter Location: San Diego Posts: 29,919 Trading: (20)	Re: Famous Smoke Shop Customer Service Lisa Bone? __________________ Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are. -John Wooden

10-11-2011, 07:46 PM	#8
CigarNut Fck Cancer! Join Date: Jan 2009 First Name: Michael Location: Clermont, Florida Posts: 18,038 Trading: (111*)	Re: Famous Smoke Shop Customer Service I hope everything turns out OK. They seem like a solid vendor. __________________ Need Beads? Need Five Finger Bags? 2 of 3 Requirements for use of the CA Rolodex: 100 posts/ 60 day membership/ participation in trade (trader rating). New members can be added at any time. Last edited by CigarNut; 10-11-2011 at 07:53 PM.

10-11-2011, 07:56 PM	#10
ktblunden Adjusting to the Life Join Date: Sep 2011 First Name: Kevin Location: Lancaster, CA Posts: 350 Trading: (6)	Re: Famous Smoke Shop Customer Service I've had very good service from Famous in the past. Thanks for sharing your experience man, always good to hear about companies making issues right.

10-11-2011, 08:01 PM	#11
Remo C.I.A Join Date: Feb 2011 First Name: Mike Location: Palm Harbor, Florida Posts: 12,597 Trading: (122)	Re: Famous Smoke Shop Customer Service That's great Mac, sweet traveldor also __________________

10-11-2011, 08:32 PM	#12
maninblack Will smoke for food Join Date: Jan 2010 First Name: Kevin Location: Where the hoot owls f$ck the chickens Posts: 10,637 Trading: (80)	Re: Famous Smoke Shop Customer Service Sweet traveldor. Excellent customer service! __________________ Proud member of the GMCGTPWHAFA

10-12-2011, 03:53 AM	#13
irratebass EMPEROR TOMPKINS Join Date: Aug 2011 First Name: Mickey Location: Mooresville, Indiana Posts: 8,313 Trading: (48)	Re: Famous Smoke Shop Customer Service That is amazing cust serv indeed, keep us updated. __________________

10-12-2011, 04:27 AM	#14
HollywoodQue Invictus Join Date: Oct 2010 First Name: Howard Location: In the "D" Posts: 3,120 Trading: (46)	Re: Famous Smoke Shop Customer Service Lisa Bone, did you get her number Mac...free bundle, Lisa Bone, & Mac...priceless

10-12-2011, 05:23 AM	#15
Blak Smyth Think Blue! Join Date: Jun 2011 First Name: SD Location: THE WOOD Posts: 8,486 Trading: (52)	Re: Famous Smoke Shop Customer Service Good to hear Mac. I have been meaning to take a drive up there! Let me know if anybody is ever in the area! __________________ SUPPORT OUR TROOPS

10-12-2011, 12:54 PM	#16
Cigahs Famous Warrior Join Date: Nov 2008 First Name: Humberto Location: Bethlehem, PA Posts: 119 Trading: (0)	Re: Famous Smoke Shop Customer Service FYI: Lisa Bone is her real name She's a wonderful person that has also been reading every post on this thread. Yet, there's a dark and dangerous side to her.. Try not to go there. It would be bad. __________________ Cigars \| Cigar Deals \| Cigar Auctions \| Cigar Reviews \| Amos de Santiago Cigars

10-12-2011, 12:57 PM	#17
Subvet642 Bilge Rat Join Date: Nov 2009 First Name: Darren Location: Torpedo Room Bilge Posts: 2,997 Trading: (13)	Re: Famous Smoke Shop Customer Service Busted! __________________ *"Man's mind is his basic tool of survival. Life is given to him, survival is not." -John Galt*

10-12-2011, 01:40 PM	#18
Don Fernando Postwhore Join Date: Oct 2008 First Name: Ferdinand Location: Singapore Posts: 10,064 Trading: (29)	Re: Famous Smoke Shop Customer Service that's funny, Mac gets a little sMACk from a vendor __________________ check out my reviews on my blog.

10-12-2011, 01:50 PM	#19
irratebass EMPEROR TOMPKINS Join Date: Aug 2011 First Name: Mickey Location: Mooresville, Indiana Posts: 8,313 Trading: (48)	Re: Famous Smoke Shop Customer Service Lisa! __________________

10-12-2011, 02:30 PM	#20
WittyUserName WOOOHOOO Join Date: Aug 2011 First Name: Adam Location: Virginia Posts: 1,455 Trading: (15)	Re: Famous Smoke Shop Customer Service +1 __________________ Check out the TROOP support Forums It is THIS easy to Support the troops