Score One for Pepsi

rhmalone · 03-11-2010, 12:52 PM

So I'm relaxing, enjoying my day off, drinking a Pepsi Max and all of a sudden I notice something in my mouth that shouldn't be there. What I discover is a sliver of either glass or plastic that came from the Pepsi can.

Thankfully I caught it with my teeth before swallowing it or having it do any cutting or damage to my mouth.

Obviously, I called Pepsi right away and spoke to a very sympathetic and kind employee of the company. They got my story, took my information and I was pleased to see that at no time did they ever act as thought I might be feeding them a line of BS (which I wasn't of course). But I imagine they get that sort of thing often enough.

In the end they said they'll be sending me a couple of cases of Pepsi Max for my troubles. All in all, that's not half bad. Thanks Pepsi, way to step it up for your customers!!!

Here's a photo (a little out of focus... sorry, I used my cell) of the can, you might be able to see the sliver there to the right of the opening.

kelmac07 · 03-11-2010, 12:54 PM

+1 for Pepsi!!

MortonMilo · 03-11-2010, 12:55 PM

This is how companies should act in response to complaints. The few cases they send might cost them a couple bucks in the short run, but keeps you around as a customer for the long run!

03-11-2010, 01:00 PM

Good work Pepsi, that's the way it should work!

VirtualSmitty · 03-11-2010, 01:06 PM

It's a nice gesture, but honestly if I found glass in a coke/pepsi i'd switch to something else.

rhmalone · 03-11-2010, 01:09 PM

Quote:

Originally Posted by VirtualSmitty

It's a nice gesture, but honestly if I found glass in a coke/pepsi i'd switch to something else.

Fortunately, this is the first time something like this has ever happened to me and seeing as how I drink a lot of soda/pop (whatever it's called), I'm not quite ready to switch.

That said, if it happens again, I might be more inclined to consider a switch.

elderboy02 · 03-11-2010, 01:36 PM

Coke is better

jmsremax · 03-11-2010, 02:33 PM

Quote:

Originally Posted by elderboy02

Coke is better

Yikes though.....nice job noticing the glass in your mouth before you swallowed.

thebayratt · 03-11-2010, 07:24 PM

Thats what you get for drinking Pepsi in the first place!

All jokes aside, glad you came out from the ordeal ok. Glass in the mouth is not something i ever want to come across. Good job on the Pepsi CS though. A big company like that should take care of their customers.
But I think I would deffinately switch to another brand **ahem Coke cough cough**

A few cases of Pepsi - $30
A lawsuit - $1mill
Which would you rather pay out?

Glad to see you are ok though!

Powers · 03-11-2010, 07:29 PM

nice! my cousin works for pepsi, says they're good ppl and a good company

Veritas · 03-11-2010, 07:43 PM

I worked as a consultant for Frito-Lay (a PepsiCo company) for a year or so. They would always take care of the customer who called with a foreign item in their chip bag. The company reasoning was that the customer would spread their story - bad word of mouth advertising or good, depending on the company's response.

All in all, they were a pretty good company to work for.

rhmalone · 03-11-2010, 09:03 PM

For what it's worth, I'm also a Coke fan... honestly, I'm a fan of which ever is on sale. I'm definitely glad I wasn't hurt; otherwise a couple free cases wouldn't have resolved the issue. But no harm to me, no harm to Pepsi as I see it.

The real question, how long till I see those free cases?

MedicCook · 03-11-2010, 09:32 PM

Pepsi Rules.

rhmalone · 03-15-2010, 03:20 PM

I received my official letter of apology today from Pepsi, along with 2 coupons for a 24 pack of my choice.

WildBlueSooner · 03-15-2010, 05:11 PM

Good on em....but I guess that have to take stuff like that seriously or they could end up in a lot of trouble. Still though, good job Pepsi

03-15-2010, 07:36 PM

you should not eat windows before drinking soda

BigFrank · 03-15-2010, 07:44 PM

I like Coke but very nice gesture indeed.

rhmalone · 03-16-2010, 06:24 AM

Quote:

Originally Posted by Red

you should not eat windows before drinking soda

says you and my doctor!

03-16-2010, 06:44 AM

Did they ask for the particle back? I work in a similar environment, and any customer complaint like that would be treated VERY seriously. We would want the particle back so that we could determine what it was and where it was introduced to the product. I would be disappointed if they had no interest in it...

GreekGodX · 03-16-2010, 06:51 AM

Faygo grape soda

03-11-2010, 12:52 PM	#1
rhmalone Still Watching My Back Join Date: Jan 2010 First Name: R. Harrison Location: Indiana Posts: 208 Trading: (5)	Score One for Pepsi So I'm relaxing, enjoying my day off, drinking a Pepsi Max and all of a sudden I notice something in my mouth that shouldn't be there. What I discover is a sliver of either glass or plastic that came from the Pepsi can. Thankfully I caught it with my teeth before swallowing it or having it do any cutting or damage to my mouth. Obviously, I called Pepsi right away and spoke to a very sympathetic and kind employee of the company. They got my story, took my information and I was pleased to see that at no time did they ever act as thought I might be feeding them a line of BS (which I wasn't of course). But I imagine they get that sort of thing often enough. In the end they said they'll be sending me a couple of cases of Pepsi Max for my troubles. All in all, that's not half bad. Thanks Pepsi, way to step it up for your customers!!! Here's a photo (a little out of focus... sorry, I used my cell) of the can, you might be able to see the sliver there to the right of the opening. __________________ R. Harrison Malone The Ring Gauge Review

03-11-2010, 12:54 PM	#2
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Score One for Pepsi +1 for Pepsi!! __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"

03-11-2010, 12:55 PM	#3
MortonMilo Blowing smoke Join Date: Feb 2010 First Name: R Posts: 215 Trading: (10)	Re: Score One for Pepsi This is how companies should act in response to complaints. The few cases they send might cost them a couple bucks in the short run, but keeps you around as a customer for the long run!

03-11-2010, 01:00 PM	#4
Darrell Guest Posts: n/a	Re: Score One for Pepsi Good work Pepsi, that's the way it should work!

03-11-2010, 01:06 PM	#5
VirtualSmitty WiP!? Join Date: Oct 2008 First Name: Joe Location: The Evil Empire Posts: 2,084 Trading: (0)	Re: Score One for Pepsi It's a nice gesture, but honestly if I found glass in a coke/pepsi i'd switch to something else. __________________ We are all born ignorant, but one must work hard to remain stupid - Benjamin Franklin

03-11-2010, 01:36 PM	#7
elderboy02 Lets Go Buckeyes! Join Date: Oct 2008 First Name: Dan Location: Cincinnati, OH Posts: 12,497 Trading: (133)	Re: Score One for Pepsi Coke is better

03-11-2010, 07:24 PM	#9
thebayratt Still Watching My Ash Join Date: Jan 2010 First Name: Shawn Location: Mississippi Posts: 1,326 Trading: (11)	Re: Score One for Pepsi Thats what you get for drinking Pepsi in the first place! All jokes aside, glad you came out from the ordeal ok. Glass in the mouth is not something i ever want to come across. Good job on the Pepsi CS though. A big company like that should take care of their customers. But I think I would deffinately switch to another brand **ahem Coke cough cough** A few cases of Pepsi - $30 A lawsuit - $1mill Which would you rather pay out? Glad to see you are ok though!

03-11-2010, 07:29 PM	#10
Powers Swamp Ash member in exile Join Date: Feb 2009 First Name: Michael Location: Fayetteville, Arkansas Posts: 2,283 Trading: (17)	Re: Score One for Pepsi nice! my cousin works for pepsi, says they're good ppl and a good company __________________ "There is true glory and true honor: the glory of duty done, the honor of integrity and principle" - Robert E. Lee

03-11-2010, 07:43 PM	#11
Veritas Still Watching My Back Join Date: Aug 2009 First Name: Gregory Location: Denver, CO Posts: 216 Trading: (1)	Re: Score One for Pepsi I worked as a consultant for Frito-Lay (a PepsiCo company) for a year or so. They would always take care of the customer who called with a foreign item in their chip bag. The company reasoning was that the customer would spread their story - bad word of mouth advertising or good, depending on the company's response. All in all, they were a pretty good company to work for.

03-11-2010, 09:03 PM	#12
rhmalone Still Watching My Back Join Date: Jan 2010 First Name: R. Harrison Location: Indiana Posts: 208 Trading: (5)	Re: Score One for Pepsi For what it's worth, I'm also a Coke fan... honestly, I'm a fan of which ever is on sale. I'm definitely glad I wasn't hurt; otherwise a couple free cases wouldn't have resolved the issue. But no harm to me, no harm to Pepsi as I see it. The real question, how long till I see those free cases? __________________ R. Harrison Malone The Ring Gauge Review

03-11-2010, 09:32 PM	#13
MedicCook Mila smoked my cigar Join Date: Jan 2009 First Name: Ryan Location: Schaghticoke, NY Posts: 10,946 Trading: (7)	Re: Score One for Pepsi Pepsi Rules. __________________ 27 World Series Championship's "If your wife doesn't like the aroma of your cigar, change your wife.", Zino Davidoff

03-15-2010, 03:20 PM	#14
rhmalone Still Watching My Back Join Date: Jan 2010 First Name: R. Harrison Location: Indiana Posts: 208 Trading: (5)	Re: Score One for Pepsi I received my official letter of apology today from Pepsi, along with 2 coupons for a 24 pack of my choice. __________________ R. Harrison Malone The Ring Gauge Review

03-15-2010, 05:11 PM	#15
WildBlueSooner I'm nuts for the place Join Date: Feb 2009 First Name: James Location: Lexington, KY Posts: 3,322 Trading: (19)	Re: Score One for Pepsi Good on em....but I guess that have to take stuff like that seriously or they could end up in a lot of trouble. Still though, good job Pepsi __________________ "To dilute the will to win is to destroy the purpose of the game. There is no substitute for victory"-- Douglas MacArthur

03-15-2010, 07:36 PM	#16
Red Guest Posts: n/a	Re: Score One for Pepsi you should not eat windows before drinking soda

03-15-2010, 07:44 PM	#17
BigFrank 5 3 1 Join Date: Nov 2008 First Name: Frank Location: Gym or Sofa. Posts: 1,896 Trading: (25)	Re: Score One for Pepsi I like Coke but very nice gesture indeed. __________________ " Hope is the first step on the road to disappointment. "

03-16-2010, 06:44 AM	#19
nater Guest Posts: n/a	Re: Score One for Pepsi Did they ask for the particle back? I work in a similar environment, and any customer complaint like that would be treated VERY seriously. We would want the particle back so that we could determine what it was and where it was introduced to the product. I would be disappointed if they had no interest in it...

03-16-2010, 06:51 AM	#20
GreekGodX Opa!! Join Date: Mar 2009 First Name: Christos Location: 7 Line Posts: 4,893 Trading: (82)	Re: Score One for Pepsi Faygo grape soda __________________ "If I give a businessman 10,000 francs, what is that to him, he is rich. But if I give him a Cohiba cigar, that is style."-Hotel Rwanda