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12-30-2015, 07:57 AM | #121 |
Grrrrrr
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Re: Sous vide
Waiting to see how good Anova's customer service is. One of the display segments for the temp on my cooker went out again. It was actually failed on the first plug in right out of the box, but then it came back on after a few minutes. I decided I'd wait to see if it happened again, it did. Submitted a warranty claim Monday morning, waiting to hear back.
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12-30-2015, 08:34 AM | #122 |
F*ck Cancer!
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Re: Sous vide
Good luck, Adam!
How did that Brisket turn out, Mark??
__________________
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12-30-2015, 09:21 AM | #123 |
Bunion
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Re: Sous vide
Quite good, Michael. Fall apart tender. The fat cat just fell off, so I used it as part of the sear. Didn't need the sear (fell apart) but I like crunchy bits.
__________________
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12-30-2015, 11:31 AM | #124 |
F*ck Cancer!
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Re: Sous vide
What temperature did you use?
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12-30-2015, 11:32 AM | #125 |
Bunion
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Re: Sous vide
__________________
I refuse to belong to any organization that would have me as a member. ~ Groucho Marx |
12-31-2015, 03:43 PM | #126 |
Grrrrrr
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Re: Sous vide
Put some country ribs (pork shoulder) in the tank about 5 hours ago, will pull them out tomorrow evening at somewhere around 34-36 hours. Currently running the bath at 140F, but debating if I want to raise it a bit.
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01-02-2016, 06:53 AM | #127 |
Raw Dog
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Re: Sous vide
Any updates, Adam?
I did some garlic confit yesterday. Real simple, and real delicious. Followed the recipe on the Anova app. I have some ribeye steaks for later tonight. Going to sear them off with only the Searzall.
__________________
Sex junkie looking for a dealer |
01-02-2016, 08:40 AM | #128 |
Grrrrrr
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Re: Sous vide
About 2 days after I put in the CS request, I received an email asking me to confirm my address and that was the last I heard. They didn't indicate what they were doing, nor have they emailed a tracking number, so I don't really know what they are doing.
Garlic confit, I'm going to have to try that. The country ribs went for about 31 hours at 140F, came out very tender, almost too tender. I could have, and still might, make pate out of them. The nice part was being able to easily remove and discard the chunks of fat since they didn't render. |
01-03-2016, 07:45 AM | #131 |
Møøse bites can be nasty
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Re: Sous vide
Now that's a steak.
How do you like the searzall?
__________________
My neighbor came by my house this morning at 2AM, pounding on the door. Good thing I was still up playing the drums. |
01-04-2016, 07:07 AM | #132 |
Raw Dog
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Re: Sous vide
Cooking meat with a blowtorch! What's there not to like?
There is a bit of a learning curve, but the two pieces of meat I used it on, I was happy with the results. I feel like it takes longer to use the Searzall than to just heat up a pan, but that may be because I still don't have it down pat. Like most things, I think I'll get better with it the more that I use it.
__________________
Sex junkie looking for a dealer |
01-04-2016, 07:40 AM | #134 | |
Møøse bites can be nasty
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Re: Sous vide
Quote:
Here's a good primer for those who may have just bought a IC unit. http://www.seriouseats.com/2016/01/f...&utm_campaign=
__________________
My neighbor came by my house this morning at 2AM, pounding on the door. Good thing I was still up playing the drums. |
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01-06-2016, 06:33 AM | #136 |
Grrrrrr
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Re: Sous vide
Well, my cooker went completely batshit crazy yesterday. The display segment that was out came back on, but now the cooker seems to completely ignore the set point and just comes up with wildly inaccurate temp readings. It started doing this about 3.5 hours into the 4 hour cook for the garlic confeit, which, BTW, despite the machine going nuts, I was able to limp along to finish the cook and it is delicious.
Customer support at Anova doesn't seem to have done anything since they asked me a week ago to confirm my address. Personally, I thought the -1768F degree reading that it was sending over BT was kind of droll considering that absolute zero is only -460F. |
01-06-2016, 07:28 AM | #137 |
Raw Dog
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Re: Sous vide
That sucks, Adam.
I would hope that they have a replacement Anova overnighted to you. Maybe ask for an upgrade to a WiFi model for your trouble.
__________________
Sex junkie looking for a dealer |
01-06-2016, 08:14 AM | #138 |
Grrrrrr
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Re: Sous vide
Thanks Dom. You would think that any company that cares about customer perception and loyalty would do something like that after dropping the ball on this one for the last week-10 days. These bozos don't even seem to know what "customer service" means. I tried calling them about 30 minutes ago, CS is supposedly open from 9am-5pm EST, went straight to the overnight voicemail, which could mean a few things, typically though it means that no one is there to turn off the night attendant. At this point, I'm one step away from filing a chargeback through my CC.
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01-07-2016, 08:41 AM | #139 |
Grrrrrr
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Re: Sous vide
Well, something woke them up, only took 8 days since their last response, or 12 since my initial request... They sent me a pre-paid waybill for FedEx and a promise of "and as soon as its flagged enroute, we'll send you a brand new unit right back to you!".
<-- my "I'll believe it when it happens" face. |
01-07-2016, 09:32 AM | #140 |
Grrrrrr
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Re: Sous vide
And I just received a phone call from someone over at Anova apologizing profusely for the delay and claiming the company had extended holiday down time. Plausible, but the situation could have been avoided had they simply put that on the website ahead of time, in the email auto-responder or on the help desk VM.
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