Famous Smoke Shop Customer Service - Page 2

kelmac07 · 10-11-2011, 07:16 PM

Bought a Xikar Xtreme 50 Count Travel Humi from Famous as I needed something a little bigger for Epic IV.

It was delivered this afternoon around 3:30. I open it up and find a 1/2 inch gouge on the front right corner. I call Famous customer service and have a shipping label sent to me in 10 minutes, called UPS and they came back and grabbed the box. Lisa Bone (customer service rep) was extremely friendly, efficient, and even guaranteed me that she would personally look at the new one being sent out. She also noticed that I order quite a few Famous Nic 5000 Toro bundles from them and then made a comment that I might see a bundle show up for my troubles. We shall see. Just wanted to share this refreshing customer service story.

10-11-2011, 07:16 PM	#1
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Famous Smoke Shop Customer Service Bought a Xikar Xtreme 50 Count Travel Humi from Famous as I needed something a little bigger for Epic IV. It was delivered this afternoon around 3:30. I open it up and find a 1/2 inch gouge on the front right corner. I call Famous customer service and have a shipping label sent to me in 10 minutes, called UPS and they came back and grabbed the box. Lisa Bone (customer service rep) was extremely friendly, efficient, and even guaranteed me that she would personally look at the new one being sent out. She also noticed that I order quite a few Famous Nic 5000 Toro bundles from them and then made a comment that I might see a bundle show up for my troubles. We shall see. Just wanted to share this refreshing customer service story. __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"