Davidoff customer service SUCK!!!!

Originally Posted by bobarian

You could post the actual email here and we could flood Davidoff CS with emails regarding their lack of service and inferior product. This may prompt some action on their part.

Agreed as this is how consumers get their rights back. Davidoff needs to understand that they are in business because of those people who buy their products. They can wear Tuxedos and act like upper crust all they want but at the end of the day they still work for us.

[Don Fernando]

I send Davidoff CS an email, if their answer isn't any better then the answer they gave Michael, I will post the reply including the mailaddy.

[wayner123]

Originally Posted by Don Fernando

I send Davidoff CS an email, if their answer isn't any better then the answer they gave Michael, I will post the reply including the mailaddy.

Any word back yet?

[Silound]

Wait a minute people, lets not get to lynching yet!

If your local shop deals with Davidoff, take the punch to them. They can send the punch back and get it repaired free.

Davidoff does NOT deal directly with consumers, they deal via "Approved Merchants". It may be bad business practice, but you're talking about a company that's been around a LONG time. They're so old school, they wore tuxedos to the RTDA shows up until this year.

Have a little more faith and talk to your local Davidoff deal.

[Zanaspus]

Originally Posted by Silound

Wait a minute people, lets not get to lynching yet!

If your local shop deals with Davidoff, take the punch to them. They can send the punch back and get it repaired free.

Davidoff does NOT deal directly with consumers, they deal via "Approved Merchants". It may be bad business practice, but you're talking about a company that's been around a LONG time. They're so old school, they wore tuxedos to the RTDA shows up until this year.

Have a little more faith and talk to your local Davidoff deal.

Red tape and unbending stupidity does not mean good customer service imo.

[Volt]

Originally Posted by Silound

Wait a minute people, lets not get to lynching yet!

If your local shop deals with Davidoff, take the punch to them. They can send the punch back and get it repaired free.

Davidoff does NOT deal directly with consumers, they deal via "Approved Merchants". It may be bad business practice, but you're talking about a company that's been around a LONG time. They're so old school, they wore tuxedos to the RTDA shows up until this year.

Have a little more faith and talk to your local Davidoff deal.

Originally Posted by Zanaspus

Red tape and unbending stupidity does not mean good customer service imo.

[bobarian]

[Zanaspus]

Originally Posted by bobarian

But seriously, any company who has the unmitigated gall to sell a 100 count humidor for $15000 ought to bend over backwards, no? I mean they are the ones who are in part responsible for cigar taxation by putting up the front that all cigar smokers have yachts and summer homes in the Hamptons.

We all know this couldn't be further from the truth as most BOTLS and SOTLS are working stiffs who suffer from this misconception.

rant off

[aich75013]

Originally Posted by Silound

Wait a minute people, lets not get to lynching yet!

If your local shop deals with Davidoff, take the punch to them. They can send the punch back and get it repaired free.

Davidoff does NOT deal directly with consumers, they deal via "Approved Merchants". It may be bad business practice, but you're talking about a company that's been around a LONG time. They're so old school, they wore tuxedos to the RTDA shows up until this year.

Have a little more faith and talk to your local Davidoff deal.

If that were the case, the CS Rep should have stated in the e-mail to take it to an "approved merchant" rather than we can tell you where you can purchase another one.
Where's my rope.

[icantbejon]

I'll just jump in with the rest and say that CS makes all the difference in the world. I hate when any type of service related business forgets that they are in the business of SERVICE. I don't even need the 100%, no questions asked, type service to be happy. Just give me the feeling that you give a damn about my problem and make some type of remedy available to me. In this case, offer me a discount on a new one. I don't need it free...specially if I'm the reason it's broke. But don't just blow me off and ask me to buy another. Very subpar response by the CS agent. Sorry Don, looks like that was a very nice punch.

If you decide to take it further up the chain at Davidoff, I would imagine someone would take notice. Alot of good companies sometimes pick up really shitty reps. I know from experience. I wouldn't let one bad apple spoil your view of the whole organization. I would take it further up. But that's just me.

Sorry your punch broke right after you got it. It looks nice too!

[Poronico]

Originally Posted by covetry

If you decide to take it further up the chain at Davidoff, I would imagine someone would take notice. Alot of good companies sometimes pick up really shitty reps. I know from experience. I wouldn't let one bad apple spoil your view of the whole organization. I would take it further up. But that's just me.

Sorry your punch broke right after you got it. It looks nice too!

All companies have people who handle things differently, but that letter seemed very cookie cutter... which makes me think that is the standard response for that type of issue. I have worked in some very large companies dealing in health care and we have the same issues... rather than free handing something that has a heart and some compassion you get a cold generic cookie cutter letter which sucks.

[Veritas]

This is not what I would expect from a company of Davidoff’s stature. One of the reasons I choose a product is the reputation of the company I’m supporting. Knowing that if/when a problem with the product arises, the company will do what they can to make it right is worth paying a premium for.

Even if the item isn’t covered by a warranty, as seems to be the case here, offering to direct you to where you can purchase another one is nothing short of arrogance. I have no plans to further support this company with my consumer dollars. There are too many companies that at least give the appearance of customer appreciation to support those who do not.

[Volt]

Originally Posted by Veritas

This is not what I would expect from a company of Davidoff’s stature. One of the reasons I choose a product is the reputation of the company I’m supporting. Knowing that if/when a problem with the product arises, the company will do what they can to make it right is worth paying a premium for.

Even if the item isn’t covered by a warranty, as seems to be the case here, offering to direct you to where you can purchase another one is nothing short of arrogance. I have no plans to further support this company with my consumer dollars. There are too many companies that at least give the appearance of customer appreciation to support those who do not.

And that is how we, the consumers win - vote with our dollars. We win every time we do this.

[Don Fernando]

No, not yet.

I say make the old man pay for it. I'm sick and tired of my relatives coming over and breaking items in my home. And it's not the kids either!

Mother-in-law: broke my microwave
Father-in-law: doesn't drink. Fell of his chair and gouged two holes in my wall.
Wife's Uncle: Plopped down so hard on my couch, he broke it!
Wife's nephew (adult)ouldn't open our front door with the key and broke the tumblers. Had to replace the entire lock set.
Wife's brother-in-law: plopped on my deck chair. Broke it.

OK...just kidding. Davidoff should have covered. My Xikar hyrgrometer was bad out of the box. Looks like the battery leaked and I sent it back.

But relative stories are true and they should come with warranties or insurance!! I'm sure the fact that most of the items were 13 years old had nothing to do with it

[BigAsh]

Originally Posted by Joseywales

I say make the old man pay for it. I'm sick and tired of my relatives coming over and breaking items in my home. And it's not the kids either!

Mother-in-law: broke my microwave
Father-in-law: doesn't drink. Fell of his chair and gouged two holes in my wall.
Wife's Uncle: Plopped down so hard on my couch, he broke it!
Wife's nephew (adult)ouldn't open our front door with the key and broke the tumblers. Had to replace the entire lock set.
Wife's brother-in-law: plopped on my deck chair. Broke it.

OK...just kidding. Davidoff should have covered. My Xikar hyrgrometer was bad out of the box. Looks like the battery leaked and I sent it back.

But relative stories are true and they should come with warranties or insurance!! I'm sure the fact that most of the items were 13 years old had nothing to do with it

Hmmmmm....seems like wife's family has issues.....

[Don Fernando]

Originally Posted by Joseywales

I say make the old man pay for it.

No way, my parents raised me and the cost of that (and their stuff I broke while growing up) and the things they do for me don't compare to the price of the cutter.

Originally Posted by Don Fernando

No way, my parents raised me and the cost of that (and their stuff I broke while growing up) and the things they do for me don't compare to the price of the cutter.

I know. I was only kidding. And my inlaws did give me a terrific wife, so I can't complain.

I just caught this thread, thanks Kevin, this just makes me fricking sick

I ran a business and CS is key. I have never bought their stuff... and I will not if this is not resolved.

I am going to go throw up now....