Mad as heck at a retailer

[gnukfu]

That sucks Scott...ummm that's all I have to say....

You'd think members would take care of members and at least be honest. If not, as it appears to be, then they deserve to be outted for their shitty customer service.

[Genetic Defect]

Pm is stuck in customs

[MajorCaptSilly]

Originally Posted by Big Vito

Pm is stuck in customs

I was really counting on that PM for prom.

MCS

[Texan in Mexico]

Originally Posted by MajorCaptSilly

I was really counting on that PM for prom.

MCS

Ha ha ha ha ha ha ha, I havent laughed that hard for a while, thanks Scott.

All I can say is what the Great Gildersleeve would have said in this case, the great man would have said Zeek!

[Genetic Defect]

Some agent is probably going to take my pm home and enjoy it

[Brooks W]

I have that happen ALL the time, where a vendor says they have something in stock, lets you order it, lets you pay for it, charges your card, then tells you it is "Backordered" and could take like 3 weeks...

As far as I am concerned, it is dishonest to accept money without having the items in stock (what happens if they never come?), and I refuse to use vendors who use this practice (after I find out, of course)...

There are PLENTY of great places to buy cigars...

JMHO...

~brooks

[Sr Mike]

A respectable vendor would have called you to let you know they were back ordered before charging your card.

Originally Posted by Sr Mike

A respectable vendor would have called you to let you know they were back ordered before charging your card.

Sometimes online inventory and REAL inventory numbers get out of line and things get ordered that we don't have at that time. That person always get's an email or phone call to let them know the status and I allow that person the choice to keep their order in place or cancel. I never charge anyones card until the box is ready to be sealed and postage affixed.

[MajorCaptSilly]

Originally Posted by leafandale

Sometimes online inventory and REAL inventory numbers get out of line and things get ordered that we don't have at that time. That person always get's an email or phone call to let them know the status and I allow that person the choice to keep their order in place or cancel. I never charge anyones card until the box is ready to be sealed and postage affixed.

I'll keep you in mind for my next order!

MCS

[kelmac07]

Originally Posted by leafandale

Sometimes online inventory and REAL inventory numbers get out of line and things get ordered that we don't have at that time. That person always get's an email or phone call to let them know the status and I allow that person the choice to keep their order in place or cancel. I never charge anyones card until the box is ready to be sealed and postage affixed.

[Chris.]

Originally Posted by leafandale

Sometimes online inventory and REAL inventory numbers get out of line and things get ordered that we don't have at that time. That person always get's an email or phone call to let them know the status and I allow that person the choice to keep their order in place or cancel. I never charge anyones card until the box is ready to be sealed and postage affixed.

And that's how it should be. It's understood that there is a delay in inventory updates on websites. That doesn't give any site the right to take someones money for an item they aren't prepared to ship out immediately. I say, call the place out so we may all be warned of their shady practices and lax customer service..

[MajorCaptSilly]

Originally Posted by Chris.

And that's how it should be. It's understood that there is a delay in inventory updates on websites. That doesn't give any site the right to take someones money for an item they aren't prepared to ship out immediately. I say, call the place out so we may all be warned of their shady practices and lax customer service..

Out of respect for one of our own who works there, I'm going to give them until tomorrow to answer my email or PM I sent on Friday. The thing that gets me worked up is:

1. The site said they were in stock as of 9/1
2. I ordered on 9/4
4. They finally told me on the phone after 3 email inquiries that they were not in stock as of the 9/15
5. Their site now says they were in stock as of 9/14!

It is really bizarre and very frustrating.

MCS

[Genetic Defect]

Originally Posted by MajorCaptSilly

Out of respect for one of our own who works there, I'm going to give them until tomorrow to answer my email or PM I sent on Friday. The thing that gets me worked up is:

1. The site said they were in stock as of 9/1
2. I ordered on 9/4
4. They finally told me on the phone after 3 email inquiries that they were not in stock as of the 9/15
5. Their site now says they were in stock as of 9/14!

It is really bizarre and very frustrating.

MCS

Damn its now 21 September 2009

[BlackDog]

Originally Posted by Chris.

It's understood that there is a delay in inventory updates on websites.

I strongly disagree. I've run an internet sales website, and real-time inventory is readily available from a number of internet business portals. IMO not having real-time inventroy is totally unacceptable.

u should out them

[Sr Mike]

Originally Posted by leafandale

Sometimes online inventory and REAL inventory numbers get out of line and things get ordered that we don't have at that time. That person always get's an email or phone call to let them know the status and I allow that person the choice to keep their order in place or cancel. I never charge anyones card until the box is ready to be sealed and postage affixed.

That is exactly why I am a repeat customer at some retailers I purchase from, not all are cigar related either.

[SNKBYT]

PM'd Scott on this matter yesterday.....today I found his $ was refunded and he was sent some free Cain Torpedo's for his trouble....on a side note they have updated the web site and are working on fixing the inventory to real time on hand as items sell........still best to call first to ensure availability of product as some items sell faster than others.......any further issues, please PM me for help.

[MajorCaptSilly]

I got a PM from Tom today saying he was sending me a 5 pack of Cain cigars for my trouble. The website has also been updated to say the robustos are not in stock. Thank you, Alex for following up on this for me. I hope that Duque can get their communication issues fixed. That would make all the difference in the world. It's easy to draw incorrecct conclusions when the communication is not there. I wish Duque the best of luck and hope they can overcome.

MCS

[Brooks W]

Leaf and Ale is good people

~brooks