Famous Smoke Shop Customer Service - Page 2

irratebass · 10-12-2011, 01:50 PM

Lisa!

WittyUserName · 10-12-2011, 02:30 PM

+1

Mattso3000 · 10-12-2011, 02:48 PM

Now that's funny stuff.

10-12-2011, 02:52 PM

That sorta looks like a Pelican case. Is it based on a Pelican?

I have this ginormous pelican case that I was going to use as a gun case. Though about using it as a humidor. I've heard those pelican cases hold RH very well.

yourchoice · 10-12-2011, 03:00 PM

Glad to hear they're taking care of you Mac. I had a situation with Famous once, contacted CS, and was left feeling kind of neutral with the whole thing.

The Poet · 10-12-2011, 03:10 PM

I am so glad that Famous and Ms. Bone is taking such good care of you, Mac.

Of course, if they lurk around here, they know they need to. Were it me instead, I'd probably hear "Screw you . . . like it or lump it!"

Ogre · 10-12-2011, 04:39 PM

Glad to hear about this service. Kudos to Ms. Bone just for having to deal with MAC!!

kelmac07 · 10-14-2011, 04:28 PM

UPDATE

A very personal thank you to Lisa Bone for taking care of this situation with lightning fast efficiency and complete and total professionalism. Lisa made great on her promise to check it out before it came to me. She also threw in a bundle of Famous Nic 3000 Toros free of charge, while not 5000s, still very awesome of her.

With customer service like this...they have one very satisfied customer who will continue to order and recommend Famous Smoke Shop to my friends. Will post more pics after I slap some stickers on it.

Steve · 10-14-2011, 04:41 PM

Looks empty though...

DMK · 10-14-2011, 04:56 PM

Quote:

Originally Posted by steve

Looks empty though...

and it needs stickers.....

Blak Smyth · 10-14-2011, 05:04 PM

They are awesome to deal with in person too! Great company!
Glad to see they made good on it!
Guess you don't need to trade that fiver, haha!

I think their cigar bar/restaurant would make for an amazing herf day, let me know if anybody would be interested in setting something up!

Col. Kurtz · 10-14-2011, 04:52 PM

Outstanding!

CigarNut · 10-14-2011, 05:17 PM

Very cool Mac! Glad that they came through for you and kudos to Lisa Bone for her follow-through!

Drez · 10-14-2011, 05:17 PM

great to see you taken care of mac!!! ive never had a bad experience with famous

in my book

Crownedone · 10-14-2011, 06:32 PM

Famous screwed up my very first cigar order. After a simple call to CS they made it very right. Love these guys.

10-16-2011, 01:26 PM

Good to hear they made things right. You can barely see your doilie under that thing, I think you need a bigger one Mac.

falconman515 · 10-17-2011, 05:08 PM

Nice to see awesome CS like that !!!

Customer Service is KEY to a thriving business

bdgile · 11-09-2011, 10:35 AM

Thanks. Good to know. I have been lucky enough to not have any problems with them so far.

11-10-2011, 04:19 PM

Great customer service. I had to deal with Famous and Lisa on a return once and also had a great experience!

10-12-2011, 01:50 PM	#1
irratebass EMPEROR TOMPKINS Join Date: Aug 2011 First Name: Mickey Location: Mooresville, Indiana Posts: 8,313 Trading: (48)	Re: Famous Smoke Shop Customer Service Lisa! __________________

10-12-2011, 02:30 PM	#2
WittyUserName WOOOHOOO Join Date: Aug 2011 First Name: Adam Location: Virginia Posts: 1,455 Trading: (15)	Re: Famous Smoke Shop Customer Service +1 __________________ Check out the TROOP support Forums It is THIS easy to Support the troops

10-12-2011, 02:48 PM	#3
Mattso3000 Will ninja for beer Join Date: Aug 2010 First Name: Matt Location: Burnsville, MN Posts: 2,842 Trading: (20)	Re: Famous Smoke Shop Customer Service Now that's funny stuff. __________________ Please Support the Troop Support Contest!

10-12-2011, 02:52 PM	#4
jakesmokes Guest Posts: n/a	Re: Famous Smoke Shop Customer Service That sorta looks like a Pelican case. Is it based on a Pelican? I have this ginormous pelican case that I was going to use as a gun case. Though about using it as a humidor. I've heard those pelican cases hold RH very well.

10-12-2011, 03:00 PM	#5
yourchoice Down the stretch Join Date: Oct 2008 First Name: Joel Location: South Jersey Posts: 4,102 Trading: (36)	Re: Famous Smoke Shop Customer Service Glad to hear they're taking care of you Mac. I had a situation with Famous once, contacted CS, and was left feeling kind of neutral with the whole thing.

10-12-2011, 03:10 PM	#6
The Poet Il megglior fabbro Join Date: Jun 2009 First Name: Thomas Location: Hickory, NC Posts: 8,420 Trading: (2)	Re: Famous Smoke Shop Customer Service I am so glad that Famous and Ms. Bone is taking such good care of you, Mac. Of course, if they lurk around here, they know they need to. Were it me instead, I'd probably hear "Screw you . . . like it or lump it!" __________________ Ninety percent of everything is crap - Theodore Sturgeon.

10-12-2011, 04:39 PM	#7
Ogre **CENSORED** Join Date: Apr 2010 First Name: Larry Location: Central Florida Posts: 12,068 Trading: (46)	Re: Famous Smoke Shop Customer Service Glad to hear about this service. Kudos to Ms. Bone just for having to deal with MAC!! __________________

10-14-2011, 04:28 PM	#8
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Famous Smoke Shop Customer Service UPDATE A very personal thank you to Lisa Bone for taking care of this situation with lightning fast efficiency and complete and total professionalism. Lisa made great on her promise to check it out before it came to me. She also threw in a bundle of Famous Nic 3000 Toros free of charge, while not 5000s, still very awesome of her. With customer service like this...they have one very satisfied customer who will continue to order and recommend Famous Smoke Shop to my friends. Will post more pics after I slap some stickers on it. __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!" Last edited by kelmac07; 10-14-2011 at 04:34 PM.

10-14-2011, 04:41 PM	#9
Steve Dad Jokester Supreme Join Date: Oct 2008 First Name: Steve Location: 17 R 435648 3354895 Posts: 7,715 Trading: (6)	Re: Famous Smoke Shop Customer Service Looks empty though... __________________ ...So don't sit upon the shoreline and say you're satisfied, Choose to chance the rapids and dare to dance that tide

10-14-2011, 05:04 PM	#11
Blak Smyth Think Blue! Join Date: Jun 2011 First Name: SD Location: THE WOOD Posts: 8,486 Trading: (52)	Re: Famous Smoke Shop Customer Service They are awesome to deal with in person too! Great company! Glad to see they made good on it! Guess you don't need to trade that fiver, haha! I think their cigar bar/restaurant would make for an amazing herf day, let me know if anybody would be interested in setting something up! __________________ SUPPORT OUR TROOPS

10-14-2011, 04:52 PM	#12
Col. Kurtz Have My Own Room Join Date: Jan 2009 First Name: Jerry Location: South Appleton Posts: 1,839 Trading: (26)	Re: Famous Smoke Shop Customer Service Outstanding! __________________ Artillery Lends Dignity to What Would Otherwise Be a Vulgar Brawl

10-14-2011, 05:17 PM	#13
CigarNut Fck Cancer! Join Date: Jan 2009 First Name: Michael Location: Clermont, Florida Posts: 18,042 Trading: (111*)	Re: Famous Smoke Shop Customer Service Very cool Mac! Glad that they came through for you and kudos to Lisa Bone for her follow-through! __________________ Need Beads? Need Five Finger Bags? 2 of 3 Requirements for use of the CA Rolodex: 100 posts/ 60 day membership/ participation in trade (trader rating). New members can be added at any time.

10-14-2011, 05:17 PM	#14
Drez The Warden Join Date: Jan 2010 First Name: Frank Location: Miami, FL Posts: 3,768 Trading: (35)	Re: Famous Smoke Shop Customer Service great to see you taken care of mac!!! ive never had a bad experience with famous in my book __________________ They aren't going to multiply....burn that b!tch!

10-14-2011, 06:32 PM	#15
Crownedone Adjusting to the Life Join Date: Jul 2011 First Name: Stephen Location: crawfordville fl. Posts: 289 Trading: (0)	Re: Famous Smoke Shop Customer Service Famous screwed up my very first cigar order. After a simple call to CS they made it very right. Love these guys.

10-16-2011, 01:26 PM	#16
lyle23 Guest Posts: n/a	Re: Famous Smoke Shop Customer Service Good to hear they made things right. You can barely see your doilie under that thing, I think you need a bigger one Mac.

10-17-2011, 05:08 PM	#17
falconman515 Central Cali Cigar Crew Join Date: Jul 2011 First Name: Chris Location: Fresno, CA. Posts: 660 Trading: (35)	Re: Famous Smoke Shop Customer Service Nice to see awesome CS like that !!! Customer Service is KEY to a thriving business

11-09-2011, 10:35 AM	#18
bdgile Still Watching My Back Join Date: Sep 2011 First Name: Brian Location: Wisconsin Posts: 124 Trading: (1)	Re: Famous Smoke Shop Customer Service Thanks. Good to know. I have been lucky enough to not have any problems with them so far.

11-10-2011, 04:19 PM	#19
Mutombo Guest Posts: n/a	Re: Famous Smoke Shop Customer Service Great customer service. I had to deal with Famous and Lisa on a return once and also had a great experience!