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Old 03-30-2010, 09:09 PM   #1
tobii3
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Default Re: Okay, not trying to be "snobby", but...

I'm doing the best I can with my backup camera, and it is NOT working, so please, bear with me.

The trunk that came out of the cigar left a hole so wide and long it turned the cigar into a McDonalds straw.

Does that help for a visual?
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Old 03-30-2010, 09:18 PM   #2
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Default Re: Okay, not trying to be "snobby", but...

Ok, where's the smoking gun?
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Old 03-30-2010, 09:23 PM   #3
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Default Re: Okay, not trying to be "snobby", but...

Quote:
Originally Posted by tobii3 View Post
I'm doing the best I can with my backup camera, and it is NOT working, so please, bear with me.

The trunk that came out of the cigar left a hole so wide and long it turned the cigar into a McDonalds straw.

Does that help for a visual?
What happened to the pic JohnnyKay5 took?
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Old 03-31-2010, 12:16 PM   #4
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Default Re: Okay, not trying to be "snobby", but...

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why are you publicly posting your email to them if you're not going to publicly post the response you received?
since you made your side of the email exchange public in this thread, i think it is only fair to post the other side as well...
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Old 03-31-2010, 12:25 PM   #5
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Default Re: Okay, not trying to be "snobby", but...

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since you made your side of the email exchange public in this thread, i think it is only fair to post the other side as well...
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Old 03-31-2010, 03:17 PM   #6
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Default Re: Okay, not trying to be "snobby", but...

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since you made your side of the email exchange public in this thread, i think it is only fair to post the other side as well...
Put me on the list that's interested in this as well.
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Old 03-31-2010, 03:20 PM   #7
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Default Re: Okay, not trying to be "snobby", but...

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Put me on the list that's interested in this as well.
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Old 03-31-2010, 03:22 PM   #8
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Default Re: Okay, not trying to be "snobby", but...

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Put me on the list that's interested in this as well.
I am too. Forgive me but I am still wondering, if it smoked and tasted fine, what was the problem. Yes, they cost alot and shouldn't have very large stems in them but they produce tens or maybe hundreds of thousands of them and are bound to have a small percentage that will have those in there. As we all know, handmade products are not going to be perfect every time.
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Old 03-31-2010, 01:40 PM   #9
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Default Re: Okay, not trying to be "snobby", but...

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so - was the stem problem purely cosmetic or not?

why are you publicly posting your email to them if you're not going to publicly post the response you received?
I would love to know the answer to both of these. You said once the stem was taking out out it was like a straw. I can surely understand that. But was there a reason you took it out? Was the draw bad, cigar plugged, keep going out etc... Or was you just looking for stems and decided to pull out the pliers from your pocket and pull it out? Just wondering?

Whatever was in the email I'm glad your happy with the outcome.
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Old 03-31-2010, 02:17 PM   #10
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Default Re: Okay, not trying to be "snobby", but...

This is what was pulled out.




a stem is one thing....a tree trunk that collapses the cigar diameter by 1/4" is another story....and to have it happen TWICE?

(the nail is for reference, it wasn't in the cigar)

Last edited by tobii3; 03-31-2010 at 02:22 PM.
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Old 03-31-2010, 02:35 PM   #11
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Default Re: Okay, not trying to be "snobby", but...

Did you use the beast to pull that stump out of the cigar? Dear, Ashton My cigar had this nail inside of it. I know you said it was for reference but I couldn't resist.
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Old 03-31-2010, 03:24 PM   #12
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Default Re: Okay, not trying to be "snobby", but...

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why are you publicly posting your email to them if you're not going to publicly post the response you received?
Quote:
Originally Posted by mmblz View Post
since you made your side of the email exchange public in this thread, i think it is only fair to post the other side as well...
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Old 03-31-2010, 03:37 PM   #13
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Default Re: Okay, not trying to be "snobby", but...

Well I subscribed to this thread--I am also curious as to how they responded.

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Old 03-29-2010, 09:01 PM   #14
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Default Re: Okay, not trying to be "snobby", but...

A giant stem was the problem. Can't see any problem with sending a well thought out letter. Hope you get a good response.
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Old 03-29-2010, 09:27 PM   #15
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Default Re: Okay, not trying to be "snobby", but...

Quote:
Originally Posted by mmblz View Post
did the cigar taste bad? what was the problem?
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A giant stem was the problem. Can't see any problem with sending a well thought out letter. Hope you get a good response.
I would infer that the problem was poor draw - but it's not indicated herein.

your point is valid though mmblz; if it smokes well and tastes as expected, perhaps its a minimal issue. After several though feedback is warranted.
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Old 03-29-2010, 09:53 PM   #16
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Default Re: Okay, not trying to be "snobby", but...



Well... not worthless, but it would be interesting to see ...
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Old 03-29-2010, 09:11 PM   #17
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Default Re: Okay, not trying to be "snobby", but...

It will be interesting to see what kind of response you get from the letter.
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Old 03-30-2010, 04:56 AM   #18
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Default Re: Okay, not trying to be "snobby", but...

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Old 03-30-2010, 07:35 AM   #19
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Default Re: Okay, not trying to be "snobby", but...

Well, based on my expierance of 2 - 3 Ashtons, I'm not suprised. This brand has never even come close to a good smoke to me. I do think you did right by writing a letter though. They can't fix it if they don't know of the problem. Hopefully they will do better than Davidoff did for Ferd though.
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Old 03-30-2010, 03:39 PM   #20
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Default Re: Okay, not trying to be "snobby", but...

You did the right thing,and your local B&M should be made aware of the problem,since that is the best way to get the info back to the maker. I am wondering if this is the result of the Schips tax where every maker was trying to hurry and get product into the U.S. to beat the tax increase.It would not be the first time that poor quality has shown up as a result of the rush to beat the tax increase...Good for you Tobii........
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