Does anyone hate Verizon Wireless like I do?

[shilala]

Originally Posted by icantbejon

I've had pretty good service with Verizon Wireless. However, Verizon is a totally different story. Here we go....

A few years back I ordered that total package that everyone else has, the internet, house phone, and Directv. Price was right at the time. Directv shows up at my house about a week later for the install, no problems. Around that same time, my phone line is working, no problems. However, another week goes by and I still don't have my DSL modem. I call Verizon to find out what's up. They tell me it's been delivered. I don't have it, so of course I say as much. Then I comment that it was probably the package I saw sitting outside of an apartment I didn't think anyone lived at. The woman basically flips on me. She tells me that I have to go downstairs to knock on the door of that apartment and see if they have my mail. I tell her I'm not doing that. She says it's MY responsibility. I asked her if she seriously was telling me that it was my responsibility to go through other peoples' mail? She said yes. Then she blamed me for giving them the wrong address, to which I replied that Directv and Verizon phone all got the right (and same might I add) address as Verizon DSL. This woman just said that she was annotating my record to show that I didn't try and find the equipment and therefore no further help was given. I hung up on her then called back and talked with her manager. I finally got resolution, but it took a damn long time. Absurd.

Sing it, sister.
I never thought to use the word absurd, but it fits perfectly.
About two years ago I actually swore at the "supervisor". She had lied to me directly three times, not returned my calls, and was about as helpful as syphillis.
I can't remember what word I used, but remembered being very upset with myself because it was the first time I ever slipped in a "professional" fashion.
I should have called Darrell to stomp her out. lol

[csbrewfisher]

Originally Posted by shilala

I should have called Darrell to stomp her out. lol

...or Bill's part-bulldog wife

[Savor the Stick]

YES I to have a HATE for Verizon.

[loki]

never had a problem that I didn't cause myself. their coverage in va sucks though, I don't like how they lock down their phones hard wear (no wifi on phones that have wifi on other networks) but other then that I don't have a gripe. been with then for 11 years

[Ashcan Bill]

We went with Verizon the end of last year. The first couple of months were rocky, as we didn't want the data services, texting and so on. It took three months to get everything we didn't want shut off.

It was totally painless for me. The wife is distantly related to a bulldog, and by the time she finished with them, they probably would have done anything to get her to leave them alone.

On the plus side, Verizon has the best coverage of any carrier I've ever used.

[DBall]

I believe that there's really nothing I hate more than Verizon and their employees in all services.

Originally Posted by DBall

I believe that there's really nothing I hate more than Verizon and their employees in all services.

Awww Muffin


Dan --><-- Me

[longknocker]

Sorry about your problems, Scott. I had Verizon for 10 years & never had a problem. Switched to AT&T this year when I bought my I-Phone & Have yet to have a problem with them. I did quit using Palm Products because of their customer service, though! Good luck, Brother!

[shilala]

Originally Posted by DBall

I believe that there's really nothing I hate more than Verizon and their employees in all services.

I can say that without compunction.
There's nothing in this world that even comes close to how I hate Verizon.
It's really weird.
I've never been treated as poorly by anyone. Not even my ex-wife. Verizon has her beat exponentially. Although she may lie more. That's a toss-up.

I luv Verizons service but HATE their Customer Service.

I think Verizon is great. No Issues and the best customer service. Better than the other phone companies that I used in the past, AT&T and Sprint.

[Silound]

Never had an issue with VZW here. Switched to them when Cingular/AT&T crapped out immediately post Katrina and VZW was still operational. Still with them as a satisfied customer.

[Jack Straw]

Personally I have more of a problem with Verizon internet. The last time we had a serious problem, we had to contact the BBB before they would even talk to us.

[Whee]

I have no land line here because Verizon is the carrier. I had to deal with them for a couple of my offices when i was working and they were a nightmare to get things done. Never on time and overcharged.

Happy with Sprint.

[chippewastud79]

I always call my phone guy or go in the store when I have a problem and that usually gets it taken care of ASAP. Never had much of a gripe with them

I only have cell phone service and haven't had any issues as of yet. I've had to contact them a couple times and didn't have any problems (knock on wood). A big positive for Verizon is when Hurricane Wilma hit, I still had phone service even though I lost power for a couple weeks. Neighbors with other carriers did not for a few days.

[GreekGodX]

I have no complaints about Verizon cellphone service but I agree Customer Service is terrible!! Especially at the store. After waiting an hour to talk to someone they never can fix it.

[SeanGAR]

YOU WANT A PIECE OF ME ?

YOU SAYIN' YOU WANT A PIECE OF ME?

[mikeyj23]

I got a replacement phone a few months ago due to a crack in the outer casing - it wasn't a warranty-type issue, and they didn't have this as a common problem on record, but they volunteered to send me a new one via 2-day. I received the phone and promptly forgot to send back my old one (in the pre-paid box/label). After a few weeks, I finally remembered and sent it back. Lo and behold, a $449.99 charge shows up on my Verizon bill. I called, explained the situation and the CS representative asked for the tracking number. Well I certainly didn't think to save that - I had just dropped the kit and kaboodle off at Pack and Ship and let them take care of it (for free, of course).

The Verizon guy on the phone told me he'd send the inquiry to the warehouse and have them try to find my returned phone. Three days later, I get a call from the same Verizon guy telling me they'd found the phone and deducted the amount from my bill. Easy peasy.


On the flip side, in my old house I didn't get Verizon service whatsoever. The house and neighborhood just seemed like a giant dead spot. I called repeatedly asking what the deal was, and nobody ever had an answer for me. The only solution I ever got with that one was - "well, do you want to get out of your contract?" No, no I don't. I just want service where I live.


Overall I've had pretty good experience with Verizon - both wireless and FiOS. They seem to resolve issues pretty quickly for me and want to find a solution. The only reason I'd change is for a cheaper plan elsewhere or an iPhone.

[TheRiddick]

Had same issue with them not shutting off texting when requested. What I found works with them, is that instead of calling you go to the nearest Verizon B&M and discuss this with the manager. Worked for me, they took the charges off, reset the features per my instructions and since then I had no problems with them. Calling them is probably a waste of time as you also found out.

Reception wise, they are simply unbeatable, IMO. Been with them since '92, back then it was GTE.

Originally Posted by shilala

I have struggled with Verizon for years. My bill is always overcharged, I have to call them every month, and I seem to always end up "stuck" with them, because everyone I know has Verizon.
Back in February I bought a new phone and it died in three days.
I called, spent the customary two hours on the phone with them, and they sent me a new phone.
I sent the old one back the same day, kept the tracking number and shipping receipt, they received it two days later.
Three months later I get billed for $269.99 for the phone.

Now, mind ya, I have a history with these people. For some reason at one time (a couple years ago), I absolutely could not get them to shut data services off on my phones. Kids, ya know? They kept running up the bill. I told them it was shut off because Verizon told me it was. It took 6 months, dozens of calls, and I ended up finally paying the final 200 bucks of charges that were because they didn't do their job when I asked. They just refused to shut off the data services.
Ultimately I got it all shut down, but they hadn't forgiven the final 200 bucks worth of charges.
It was that or my sanity, so I just paid it.

Back to the $269.99 phone thing...
I just talked to Verizon Wireless today. They said they'd forward the matter to the something or other resolution department and they'd get back to me in three to five days.
I asked if something I had said earlier in the conversation had given them the inclination that I was somehow severely retarded, leading me to believe, that in fact, my call would be returned when it never has been in the past.
That pretty much ended that conversation.
Probably cost me $269.99, too.
I hate those lying bastages. I'd like to punch Verizon in the face.