Best Buy Sucks!!!

Originally Posted by WildBlueSooner

Wow! Someone is gonna get in deep **** over this...guaranteed!

As they should. What has happened to customer service recently? Or respect for that matter?

They should fix things for you carlos no questions asked.

[icantbejon]

Originally Posted by ChicagoWhiteSox

What has happened to customer service recently? Or respect for that matter?

I have been blown away by this trend in the past few years. It seems that the concept of customer service is all but dead. From the lowest level cashier to the top dog, I just don't see it anymore. It used to be the norm, and now my wife and I comment on when we are capable of finding good service. Kinda sad actually, with almost 90% of Americans operating in the service industry in some way.

[Blueface]

Originally Posted by icantbejon

I have been blown away by this trend in the past few years. It seems that the concept of customer service is all but dead. From the lowest level cashier to the top dog, I just don't see it anymore. It used to be the norm, and now my wife and I comment on when we are capable of finding good service. Kinda sad actually, with almost 90% of Americans operating in the service industry in some way.

I have faith still.
I think that as the economy worsens, the Circuit City's of the world go away, new ones will open as things recover and then there will be a demand for your $'s and will offer you the world to get it.
Things seem cyclical.
Same with jobs. Companies are doing terrible things to employees now. Just wait until things turn and there is a demand for a workforce again. Raises will be flying.

[Jbailey]

Originally Posted by Blueface

How can this person I dealt with be a "store manager". Who was so blind to promote such an idiot?

I asked myself this everyday working for these people when I was in retail. The one saying we had in the warehouse was the higher you went up in the chain the more you lose touch with reality.

I hope everything gets sorted out for you Carlos. I hate to see shitty things happens to good people.

[skullnrose]

Sorry to hear about your problems with bestbuy. I try and stick with costco and amazon who both seem to always do whats in the customers best interest.

[mosesbotbol]

Any updates?

[Blueface]

Update indeed.

Went to a different store.
They called Insignia.
Turns out they won't be able to exchange for same model as discontinued but they will send it for a four week repair.

However, this store manager was a professional.
After speaking to him for a short while, he worked out a deal for me that ended up costing me $220 for a 32" TV, including the bracket and taxes.
I was happy. I don't expect anything for nothing but this compensated me for the sale amount advantage I would have otherwise lost.

Now to write a nice letter to the Chairman to let him know which store is exemplary and ho well they handled the situation. I figure if I took the time to write the bad one, I need to take the time to commend who fixed it.

I still expect an apology from that store manager at the original location.

BTW, Today went by without a call from the General Manager of the Boca store and without a call from the Chairman's office, who confirmed receiving my fax early in the morning.
Interesting.
Let's see when they call.

Now, let's all laugh together.
Ready for this?
Guess where that 32" TV is going?
My patio.
Man I am nuts.

[newcigarz]

Originally Posted by Blueface

Now, let's all laugh together.
Ready for this?
Guess where that 32" TV is going?
My patio.
Man I am nuts.

We need a herf to break it in.

[Mr.Maduro]

Originally Posted by Blueface

Ready for this?
Guess where that 32" TV is going?
My patio.
Man I am nuts.

Just in time...

[taltos]

I gave up buying anything more expensive than cd's, dvd's and blank media from Best Buy. I had an experience with a 32" HDTV and a DVD player that were both repackaged returns sealed to look like fresh product. The manager was not going to play ball with me until I showed him the warranty card for the tv; it had been filled out by the previous purchaser. After threatening to go to the consumer affairs department of the state Attorney General and to the local newspaper, I got satisfaction. I still gave them a bad review with the Better Business Bureau and filed a complaint with Consumer Affairs due to the resale issue. Technically I guess that I lied to them by filing complaints but they lied to me selling used product.

[Blueface]

Interesting experiences from all who have posted.
Amazing what we go through as consumers.

Well, day two post Sunday and still no call from the General Manager or the Chairman's office. Neither has any clue I resolved this matter yesterday at another store. While the TV issue was resolved, the "escorting" out of the store is one I won't let go. I am insisting on an apology from that manager specifically and no one else on his behalf.

In my business, one of my employees generates a complaint call from a customer, I return the call or respond to the letter the day it is received. In some instances, we are not able to respond the same day (meetings, out of office, etc.) but generally, by the next day, someone is calling that customer.
I am perplexed by any business that does not function in that manner. Can't survive forever if you work with such disregard.

[dunng]

Another option is launching an Executive Email Carpet Bomb...

http://consumerist.com/383426/email-...best-buy-execs

[omowasu]

Many retailers have crimped down on their returns (and certainly appear to be acting the part based on your run-in) due to reduced revenue and profit forecasts. They are accounting for every dime, and will enforce repair times, etc to hold the manufacturers feet to the fire as well.

I stopped shopping at BB for electronics a long time ago - when I first say a 3 foot USB cable on the rack for $29.95. I get all my major purchases at Costco - they have a no questions asked return policy, they extend the manufacturers warranty, and they have a concierge / call center available for any issues. Cant complain there!

[TideRoll]

I'm glad you've got a resolution you can live with, Carlos. I patronize Best Buy only when I get a gift card there. Their prices are rarely "best buys" and their return practices and unreasonable "re-stocking fees" are becoming legend.

Reading of your issues with this matter, I was reminded of an experience with a Lowe's home improvement store. My wife bought a nice stainless JenAir outdoor grill as a gift for me a year or two back. Seeing as it was rather large and she had no way of hiding it until the day, she had my neighbor pick it up for me with his trailer. Upon seeing what they loaded onto his trailer, she was rather upset, however. They had given us a display model up that had a number of scratches and dents in it. Considering the cost of that sucker, I shared her concern. I stopped by the local store she bought it at, the manager at the store that evening was not on top of it and was giving me a run-around and I was not pleased. I sent an email (reasonable, polite but clearly displeased and framed in terms of long-term business and how this didn't match with my past experiences with their organization, etc.) to their corporate office at 9:00 PM, and at precisely 9:00 AM the next morning the general manager of the local store called me and apologized, and insisted on sending out at no extra cost the next years model, which was just coming in and that had a nice IR searing unit and which was $150 more expensive. By noon, they had the new model delivered and the old one off my back porch, along with a complimentary tank of gas.

Like you, I followed up with a letter to corporate letting them know I was pleased with the disposition. That manager or someone above him recognized that a problem with a customer also represented an opportunity. Some managers get it, some don't.

[themoneycollector]

I hate BB, even more so now that have a monopoly.

Shop online.

[chenvt]

I go to best buy often to look for products that I want..




then I order it for cheaper online

[cbsmokin]

Originally Posted by chenvt

I go to best buy often to look for products that I want..




then I order it for cheaper online

Bingo! There are great on line retailers with outstanding customer service. We do it with cigars, why not other stuff?