Tamp Humidor Salerno

[issues]

Originally Posted by OnlyDryReds

Just a newbie who had a bad experience and is passing it along.

I received my new humidor this past Friday, since I figured I should get something a little bigger then I thought I would ever need, I ordered the Salerno ( supposed 300ct ). Since I figured this was my first and I wanted something nice I didnt order the "imperfect" and paid the extra bucks for the "first" rate one. Well, after taking it out of box, getting hygometers in for calibration, and placing the "seasoning kit" inside, I left it for the night. Next day I opened, and looking closer at hinges, they were both loose, the left and right side ones, not the piano one. I couldnt tighten since it was not real wood but fiber board ( just heavy duty cardboard ). So I figured I was this far Id fix it myself with 5 min epoxy in screw holes, pushing it into holes with paperclip, those hinges are now better then new. So after letting it sit a couple more days, I dusted it all off, cleaned glass, and found a mark I could not get off the right side. Now I was getting PO. So emailed Tampa... Nothing...Emailed them again today, and asked, no sorry? no we will try to do better? I told them in email that I paid for first rate, not imperfect, and since they couldnt even say sorry, I wouldnt buy from again, and would let others know about the customer service. This is now third online cigar/humidor company I will not deal with again. ( others are for another day when I do a review on a Gurhka package I bought )

I am sure most people never have or had an issue with this perticular company, but all I am saying is be very careful and check every detail on unit before starting to setup.

I go to Tampa Humidor at least 3 or 4 times a week and they are known for their customer service. It is very odd to hear an issue with unreturned emails. If you PM me your full name and email address I will talk to the owner or the manager this evening and get it straightened out for you.

Sorry to hear that you had a bad experience.