Best Buy's "optimization" services are a joke...

[chachee52]

I had a friend bring her computer to Best Buy a couple years ago. It took 2 months to get it back!! They lost the computer! It supposedly got shipped to another center, she was given a number, she called only to be told that they didn't have it. That center looked it up and told her that it got shipped out again to another location, she called that one, they didn't have it. If I remember correctly she finally found it at a third location and they didn't know why it was there!!
I had another friend that went to Best Buy when it first opened up in this area. He was returning a video rewinder (I said it was way back!!!!) that he had gotten for Christmas. It was broken. Best Buy was going to charge him for returning it even though it was broken. Or for the low price of $25 they would try to fix it (mind you the thing only cost about $30!).
I have basically tried to boycot Best Buy since then, but now with Circuit City closed, there isn't too many choices for eletronics left.