Hey IT Guys - Need Career Advice

[RBOrrell]

I am an IT guy - currently looking for work by the way. Anyone need an iSeries-i5-AS/400 Technical Specialist? I am willing to telecommute!

I've been in the industry since 1981. I have done operations, programming, analysis, project management, telecommunications, networking, help desk, etc.

As our BOTL from Mesa says above, Help Desk is awful. Not only for all of the reasons he mentions, but you are the center of the crap universe. No one calls you because they are having a good day or things are working as they should. Their problems are always the most important problem.

A piece of advice if that is where you'd like to hang your hat. Don't let it effect you. I was accused a few times of not caring about their problems. The reality was, I cared but I did not let it get to me and become emotionally involved. It may seem like the end of the world to them, but it hardly ever works out that way.

As far as certification is concerned, I would look at the ITIL Foundations. It is not hardware or software specific but precedure oriented. Technology comes and goes, ITIL will be consistant.