Is SBC owned by Verizon?

[aich75013]

There is an older Dilbert cartoon that I remember.
Basically he is talking to Tech Support while laying on the sofa with some coffee saying, "Ok, I am rebooting now. Nope. That didn't work either."

I tried googling it, but couldn't find it.

I have to admit, I have done that before when I know the problem isn't on my end.

I have spent 45 minutes on the phone with AT&T before the girl finally checked, and there was an outage on their end.

Last time I had problems, my modem died, and that was my first suggestion to the tech after I had him check for an outage in my area. He said that he really doubted it. After 45 minures again, he says maybe your modem is bad. I get a call 15 minutes later by an upper level tech who figures it out in 2 minutes by running line tests.