Best Buy Sucks!!!

[mosesbotbol]

Any updates?

[Blueface]

Update indeed.

Went to a different store.
They called Insignia.
Turns out they won't be able to exchange for same model as discontinued but they will send it for a four week repair.

However, this store manager was a professional.
After speaking to him for a short while, he worked out a deal for me that ended up costing me $220 for a 32" TV, including the bracket and taxes.
I was happy. I don't expect anything for nothing but this compensated me for the sale amount advantage I would have otherwise lost.

Now to write a nice letter to the Chairman to let him know which store is exemplary and ho well they handled the situation. I figure if I took the time to write the bad one, I need to take the time to commend who fixed it.

I still expect an apology from that store manager at the original location.

BTW, Today went by without a call from the General Manager of the Boca store and without a call from the Chairman's office, who confirmed receiving my fax early in the morning.
Interesting.
Let's see when they call.

Now, let's all laugh together.
Ready for this?
Guess where that 32" TV is going?
My patio.
Man I am nuts.

[newcigarz]

Originally Posted by Blueface

Now, let's all laugh together.
Ready for this?
Guess where that 32" TV is going?
My patio.
Man I am nuts.

We need a herf to break it in.

[Mr.Maduro]

Originally Posted by Blueface

Ready for this?
Guess where that 32" TV is going?
My patio.
Man I am nuts.

Just in time...

[taltos]

I gave up buying anything more expensive than cd's, dvd's and blank media from Best Buy. I had an experience with a 32" HDTV and a DVD player that were both repackaged returns sealed to look like fresh product. The manager was not going to play ball with me until I showed him the warranty card for the tv; it had been filled out by the previous purchaser. After threatening to go to the consumer affairs department of the state Attorney General and to the local newspaper, I got satisfaction. I still gave them a bad review with the Better Business Bureau and filed a complaint with Consumer Affairs due to the resale issue. Technically I guess that I lied to them by filing complaints but they lied to me selling used product.

[Blueface]

Interesting experiences from all who have posted.
Amazing what we go through as consumers.

Well, day two post Sunday and still no call from the General Manager or the Chairman's office. Neither has any clue I resolved this matter yesterday at another store. While the TV issue was resolved, the "escorting" out of the store is one I won't let go. I am insisting on an apology from that manager specifically and no one else on his behalf.

In my business, one of my employees generates a complaint call from a customer, I return the call or respond to the letter the day it is received. In some instances, we are not able to respond the same day (meetings, out of office, etc.) but generally, by the next day, someone is calling that customer.
I am perplexed by any business that does not function in that manner. Can't survive forever if you work with such disregard.

[King James]

Allows enjoy hearing your stories about poor customer service, Carlos....you don't strike me as someone who gets taken very often and I think it is great. Way to explore all options to put some heat on the shitty manager.

[Blueface]

Originally Posted by King James

Allows enjoy hearing your stories about poor customer service, Carlos....you don't strike me as someone who gets taken very often and I think it is great. Way to explore all options to put some heat on the shitty manager.

Jim,
When you work with customers daily and have to be professional in all dealings, it kind of drives you sick when you can't get the same in return. Not asking to be treated special, just fairly.

Not too long ago, took on Home Depot/Pergo. Ultimately won that too after 9 months of battling but it shouldn't be that way. If you warranty a product, honor it and due so in a reasonable time, not when you care to.

Turns out just got a call from Best Buy, from their corporate office, regarding my letter. To this moment, not a call from the store's GM.

Told them the matter is put to rest for the most part as the TV has been exchanged by another store whose manager knew how to be professional. Told them I couldn't help but notice all the awards up on the wall on that second store for customer service. I didn't notice one single one at the Boca store. I asked them to then couple that with my letter. Things that make you go hmmmm.

Lastly, for final closure, I told them I am insisting on an apology from the Boca manager. They will pass it on. Let's see what happens.

I hope others can see that you can effectively get some satisfaction but it may take some legwork.
Love that link posted on this thread for the Corporate Email Bomb.
Hope others can find it useful.