UPS drops the ball again.

[Footbag]

When I had a UPS package go missing, they called the delivery driver and sorted it out within minutes. Don't know how big the city is that you live in, but it may be worth suggesting to whoever you speak with.

I've also had the woman at USPS offer to stay late so I could pick up a package as well. I'm always surprised at the level of service on our local level.