ATT U-verse

[skeeter]

Originally Posted by Blueface

Jim,
One important thing about U-verse in my area. Not sure if the same everywhere.
If you plan on having more than two TVs, you will not have HD on all three.
The lines are set up to only allow 2 HD viewing at the same time. If you try to turn on a third HD set on the HD channels, it will ask you to bump out one of the other two that is on.

I have HD in my bedroom, family room and patio. Fortunately, only two of us at home and only 2 TV's on at the same time so no biggie. If the kids were still home, would be an issue.

Overall, there are some quirks with the system that I am not thrilled with but do in fact like it much, much better than cable. For starters, in my area, Comcast was always experiencing outages. With U-verse, not one yet. Now that the billing issues have been resolved, I can move on and stay with them as won't go back to cable. Rather stay than experiment with Direct TV or Dish, which are the only two left.

This is a function of the overall download speed. Right now I get 25M down, so can only watch one HD channel at a time, since 10M are dedicated to Internet. AT&T is working on getting the speed higher (and obviously have in your area). They are now offering 18M Internet here, so have made some improvements.
Stay with it, they are investing tons of money to make this service even better, and for my money it is far superior to cable already. Sorry to here about your bad experience.....not everyone will have a good story with any service. The important thing is did they correct it to your satisfaction?

[Blueface]

Originally Posted by skeeter

The important thing is did they correct it to your satisfaction?

Sure did.
As with any customer service issue, never stop at that front person.
Always seek out a manager that knows what to do.
In the end, all is well now.

[skeeter]

Originally Posted by Blueface

Sure did.
As with any customer service issue, never stop at that front person.
Always seek out a manager that knows what to do.
In the end, all is well now.

Glad to hear it.
You may understand when I tell you...I am chip...if you did not know.