Latest Pipe-Related Purchase Thread

[ApexAZ]

Originally Posted by Subvet642

They haven't made it right quite yet. We'll see. How did it turn out with your Peterson?

I smoked it I'll fill the bottom with pipe mud and avoid Peterson in the future.

[Subvet642]

Originally Posted by ApexAZ

I smoked it I'll fill the bottom with pipe mud and avoid Peterson in the future.

I don't know what I'll do in the future; I don't want to avoid P&C but I may have to.

[ApexAZ]

Originally Posted by Subvet642

I don't know what I'll do in the future; I don't want to avoid P&C but I may have to.

I blame Peterson for drilling a poor draft hole, P&C for selling a flawed pipe and myself for not doing any due diligence with P&C. Live and learn I suppose!

[Subvet642]

Originally Posted by ApexAZ

I blame Peterson for drilling a poor draft hole, P&C for selling a flawed pipe and myself for not doing any due diligence with P&C. Live and learn I suppose!

Sending back the Capri was easy enough, but I'll see how they handle this. If they make it good, I'll probably still use them. If not, screw 'em. They really need to fix all the errors on their web site.

[RevSmoke]

Originally Posted by Subvet642

Sending back the Capri was easy enough, but I'll see how they handle this. If they make it good, I'll probably still use them. If not, screw 'em. They really need to fix all the errors on their web site.

Aren't the same staff people working at P&C as before? If so, it would be nice to blame CI, but the problems would still be P&C's issues.

Bad hole drilled is a Peterson QC issue. Should P&C caught it? Possibly. Maybe you check such things regularly. But, if you get busy, can things get missed, especially if you do not expect such things from a company like Peterson?

P&C has been too good a company, for too long, to just write off.

Peace of The Lord be with you.

[ApexAZ]

Originally Posted by RevSmoke

Aren't the same staff people working at P&C as before? If so, it would be nice to blame CI, but the problems would still be P&C's issues.

Bad hole drilled is a Peterson QC issue. Should P&C caught it? Possibly. Maybe you check such things regularly. But, if you get busy, can things get missed, especially if you do not expect such things from a company like Peterson?

P&C has been too good a company, for too long, to just write off.

Peace of The Lord be with you.

Agree! I should have asked them to look at it, so it's really on me. Then I smoked it, so it's really, REALLY on me

Rev, you are a true asset to these forums. Thank you so much for all of your help!

[MarkinAZ]

In addition to Todd' comments, I myself have never had an order issue with P&C to date. However, if one ever does present itself, then a telephone call to the CS dept is in order to calmly resolve the issue. I've had a few issues in the past with other companies which were easily resolved over the telephone. So, moving along here...

Finished a restore on a recent unknown billiard from an *Bay win:











It came out fairly good. The bowl received about four coats of Halcyon II (which had been recommended for sandblasted or rusticated type bowls). Around the third coat, I used my wifes hairdryer set to low heat which helped dissolve the Halcyon II and penetrate the briar. Applied quite a bit of elbow grease with a terry type cloth, and we be done. I can see where a buffing wheel or maybe a Dremel tool with a buffing wheel would come in handy in the future.

The only issue is a slightly loose stem. After cleaning the mortise and tenon, this apparently opened things up just a smidge. There is some resistance, but not enough to my satisfaction.

Any suggestions would be greatly appreciated on how to tighten-up the tenon /mortise issue. I hear that Beeswax is one way. Any others?

And yes, I know, I do have duct tape out in the garage, but...Ha!

[RevSmoke]

Originally Posted by RevSmoke

Aren't the same staff people working at P&C as before? If so, it would be nice to blame CI, but the problems would still be P&C's issues.

Bad hole drilled is a Peterson QC issue. Should P&C caught it? Possibly. Maybe you check such things regularly. But, if you get busy, can things get missed, especially if you do not expect such things from a company like Peterson?

P&C has been too good a company, for too long, to just write off.

Peace of The Lord be with you.

Originally Posted by ApexAZ

Agree! I should have asked them to look at it, so it's really on me. Then I smoked it, so it's really, REALLY on me

Rev, you are a true asset to these forums. Thank you so much for all of your help!

My apologies. The red colored "you"s above were meant to apply to P&C, not to "you." I was meaning that working in the store when stock comes in can often mean you get distracted from one task by an immediate customer or something - then you come back and maybe pipe gets missed. Or, you (P&C or any other Sales Co.) expect quality product, the day is busy, you just stock the shelf without really looking.

Hey, I remember getting a pipe from an online store. It was a higher end pipe from a well-known, reputable store. Got the pipe and a cleaner would not pass through the stem. As it was a straight pipe, I tried to look through the pipe, couldn't see light through it. When all was said and done, we determined that all the drill shavings were still stuck in the stem. Smoked great when I got them out, but it passed QC at the manufacturer and the store.

Peace of the Lord be with you.

[Subvet642]

Originally Posted by RevSmoke

Aren't the same staff people working at P&C as before? If so, it would be nice to blame CI, but the problems would still be P&C's issues.

Bad hole drilled is a Peterson QC issue. Should P&C caught it? Possibly. Maybe you check such things regularly. But, if you get busy, can things get missed, especially if you do not expect such things from a company like Peterson?

P&C has been too good a company, for too long, to just write off.

Peace of The Lord be with you.

My frustration is that it happened twice within a week.

[Subvet642]

A little update: I don't know why I didn't notice it before but the emails regarding my issues with P&C come from "CI Fulfillment/ Cigars". At any rate, everything has been pretty easy; they even sent me paid return shipping labels. I think they already shipped my replacement, as well. I'm hopeful.