Cigars DOA

[pektel]

I never judge a vendor by one problem. I judge them by how they take care of it. Accidents can and do happen. If a vendor faces the problem head-on, and offers a viable solution, they are good in my book.

Last order I placed with CI was for some Ave Maria Beli's. A couple had cracked heads upon arrival. I sent them an email letting them know of the issue, but did not ask for anything. I told them that with any handmade product, there is a chance of accidents, and this was probably one of those times. I just wanted them to be aware of an issue. Imagine my surprise when a fiver shows up from them a few days later!

FWIW, I normally have the exact opposite problem when I order from CI or it's sister sites. Every time I've gotten over-humidified cigars. But no worries, as I'm patient enough to let NC's acclimate for as long as they need.