That's not mold, it's plume!

[ninjavanish]

A) The guy probably was wrong. It may have been mold. And he probably didn't know it.

B) You immediately assume the best thing to do is to treat this person as if they're lying, ignorant, incompetent or trained to reply "It's Plume" at which point you shrug and walk out of the store.

Yeah, it could have been plume... It could have been mold. I think either way, there's probably at least I dunno... 1 cigar... in that humidor that you could have purchased at which point perhaps you could have taken an hour or so to attempt to enlighten the employee. Not everyone is as experienced as you'd like and we were all noobs once. If all you ever do is shrug your shoulders and leave, you're not making it any better for the next guy who walks in who might not know any better. Or maybe it's just a young guy who's still learning. I just feel like this is only the 100th thread like this and many are quick to jump on the bandwagon and say the retailer was an ignorant person. Well, some day you may find yourself in want of a good retailer only to find that none exist anymore because the knowledge of the hobby was never passed along...