Delivery Pizza Complaints

[Tenor CS]

My wife and I are both doing the full time school full time work thing, and hardly ever cook anymore, so we go through a lot of pizzas. I also order pizza a lot at work for lunch, since we only get 1/2 hr lunch break. We order from Pizza Hut, Papa John's and a couple of local Mom and Pop shops. I gotta say, I have never had a complaint about any of the service. I have ordered dozens of pizzas in the last year, and each one has been hot and on time.

With one exception: We ordered on Halloween night. The driver was attacked/pranked by a group of high school kids. Not injured but very shaken up. Our pizza finally got to us like 2 hours later and it was cold, but free. I even tried to tip the kid, as he had to deliver to a 3rd floor walk up, but he wouldn't take anything. They did call us to let us know that there were problems and that it would be free. No biggie, 10 minutes in the oven and it was good as new, and that was a very rare circumstance that was entirely out of control of the pizza place. We have ordered from them many times since without incident.