Okay, not trying to be "snobby", but...

Originally Posted by mmblz

so - was the stem problem purely cosmetic or not?

why are you publicly posting your email to them if you're not going to publicly post the response you received?

I would love to know the answer to both of these. You said once the stem was taking out out it was like a straw. I can surely understand that. But was there a reason you took it out? Was the draw bad, cigar plugged, keep going out etc... Or was you just looking for stems and decided to pull out the pliers from your pocket and pull it out? Just wondering?

Whatever was in the email I'm glad your happy with the outcome.