Sous vide

[CigarNut]

Originally Posted by CigarNut

I am in the midst of cooking a brisket and had a weird thing happen with my Anova -- the unit stopped heating but it reported the correct temperature, both on the unit itself and via Bluetooth.

I power cycled the Anova and it started working again, but the temperature dropped significantly, so I don't know how my brisket is going to turn out...

I contacted Anova, but they had little to offer other than to watch for the problem and if it occurs again I should contact them for repair/replacement.

I called Anova last night and left a message on their support line (it was after hours). They called me back this morning and are going to exchange my unit for a new one.

The only drag here is that I use my Anova a lot -- 2 or 3 times per week, and it will take up to 10 days to get my replacement unit...

Overall, I am impressed with the customer service.