I had a genuinely terrible weekend.

gettysburgfreak · 01-05-2009, 05:40 PM

Its a pain in the ass dealing with foreign customer service personnel. I had a Dell Latitude laptop I got right before Christmas last year. Used it for a month and then the speakers started crackling like crazy. Spent a multitude of hours on the phone with people in India trying to resolve the problem. Even sent it in twice for repair, still no luck. They sent me a refurbed unit only to have the same problem. After more hours of complaining and them telling me there was nothing they could do to help me, I got so pissed off I did similar to what you did and lo and be hold, they refunded my money for the laptop after I sent it back to them. Solid persistence and a little anger can pay off.

01-05-2009, 05:40 PM	#11
gettysburgfreak Patriot Join Date: Oct 2008 Location: The Mitten Posts: 1,442 Trading: (2)	Re: I had a genuinely terrible weekend. Its a pain in the ass dealing with foreign customer service personnel. I had a Dell Latitude laptop I got right before Christmas last year. Used it for a month and then the speakers started crackling like crazy. Spent a multitude of hours on the phone with people in India trying to resolve the problem. Even sent it in twice for repair, still no luck. They sent me a refurbed unit only to have the same problem. After more hours of complaining and them telling me there was nothing they could do to help me, I got so pissed off I did similar to what you did and lo and be hold, they refunded my money for the laptop after I sent it back to them. Solid persistence and a little anger can pay off. __________________ Author ofeath, Disease, and Life at War: The Civil War Letters of Surgeon James D. Benton, 111th and 98th New York Infantry Regiments, 1862-1865.