It pays to have a big mouth

[pektel]

Originally Posted by hammondc

I have not been on this earth very long (32 years), but customer service is for **** these days. I do not know why anyone has to raise a fuss or be an ass to get anything done these days.

I realize Pektel's point about them not manufacturing the furniture, but Neo is absolutely right that it is unacceptable that orders are not being filled from existing stock in other stores. With the markup as crazy as it is at Worst Buy (even with additional freight), they are making good money on a $5k sale.

I am in a very similar situation with my job as there is an industry-wide shortage on commercial vehicle tires. I am shuffling things from store to store, combo-ing loads from the factory, begging & borrowing just to keep orders filled. Yes, it is more work, but it is very appreciated if it is done without someone raising a fuss.

I was not disagreeing with him that it was unacceptable about the lead time, and not filling an order from another store, if they had access to the other store's inventories. I do not know how their inventory systems work (if they have a networked system that will show all inventory in all stores). So, if they dont have access to it in a computer, all the salespeople know is the lead time (estimated, not guaranteed) that the manufacturer tells them, and update their customers accordingly. Someone would've had to take the initiative and call around to find another set for him.