Colibri Customer Service??

[Giants85]

My Colibri lighter stopped working, there seems to be a problem inside the lighter. The button (for lack of better word) is very loose and does not seem to catch to spark the lighter anymore. It sounds like something has come loose inside.

Just wondering how Colibri customer service is, and if anyone has ever dealt with them?

I've sent them an email and am waiting on their response. I would like to send it in for service, but if there is nothing they can do or will do then why waste my time.

Thanks in advance for the help!

PS the lighter is a Trilign, and was purchased about a year ago directly from Colibri.