Sears Customer Service

10-18-2010, 10:03 AM

Does anyone else here regularly experience terrible customer service at Sears permanent store?

Each time Danielle and I go in there we get terrible service. This is the only major department store I know of that when you walk by a customer service associate they don't ask if you need help. They must have really low standards.

Yesterday I was looking at blu ray / surround sound sets. I walked up to the counter and this is the conversation that took place:

Me: Hi, I was wondering if you would help me?
Sears: With what?
Me: I found a surround sound system I want, but I can't find the box on the floor.
Sears: The surround sound systems are under the TV, you can see them there.
Me: Right, I found one, now I want to purchase it. How do I do that?
Sears: We don't have them here, I can show you where to find them! *points toward TV displays*

At this point my patience is pretty much shot....

Me: I found the system I want, now I want to purchase it, can you please help me find it?
Sears: We have them downstairs, if it's in stock. I don't know if it is.

At that point I just walked away. We get the same service every time and it's ****ing irritating.

Anyone else have these problems at stores? or Sears in particular?

bvilchez · 10-18-2010, 10:08 AM

I've been to a few different Sears stores before and never received service like that. Did you try another associate?

If the majority were like that ask for a manager. Sometimes though the manager is useless as well as the associates are a direct reflection of their leadership.

MedicCook · 10-18-2010, 10:17 AM

Sears used to have the best customer service. I have not been in a Sears in years though.

forgop · 10-18-2010, 10:09 AM

If you found what you like at Sears, I'd recommend checking Amazon and comparing their price. You can usually get a better deal there, possibly avoid tax, and get free shipping on a lot of items.

10-18-2010, 10:13 AM

If you speak of the Sears in Cupertino. I have had less than stellar service there in the past.

elderboy02 · 10-18-2010, 10:14 AM

I worked at Sears when I was in college. With that said, I don't think customer service was horrible. You might have just got someone who was having a bad day.

BlackDog · 10-18-2010, 10:18 AM

I haven't set foot in a Sears store for over a decade for that exact reason. Shop elsewhere.

icehog3 · 10-18-2010, 10:25 AM

Quote:

Originally Posted by Darrell

Does anyone else here regularly experience terrible customer service at Sears permanent store?

Each time Danielle and I go in there we get terrible service.

And you keep going back because........???

NCRadioMan · 10-18-2010, 10:31 AM

Quote:

Originally Posted by icehog3

And you keep going back because........???

D's just a glutton for punishment kinda dude.

Been to a number of stores and all seemed friendly enough. Then again, this is the South.

Subvet642 · 10-18-2010, 10:32 AM

Sears is a pale shadow of what it once was.

10-18-2010, 03:30 PM

Quote:

Originally Posted by icehog3

And you keep going back because........???

I have a Sears card and aside from the customer service I always find good deals and am happy with their products.

icehog3 · 10-18-2010, 05:22 PM

Quote:

Originally Posted by Darrell

I have a Sears card and aside from the customer service I always find good deals and am happy with their products.

Roger.

RGD. · 10-18-2010, 10:25 PM

I thought my wife was the only one who ever went to Sears - and that's only cause she can be a persistent b***h who isn't afraid to make a public display.

Seriously - I only ever go there for sockets and ratchets simply for the warranty/exchange policy. Last several years though have bought the Kobalt tools at Lowes which have a similar exchange policy.

Ron

Skywalker · 10-18-2010, 10:29 PM

Darrell, maybe it was your winning personality???

What???

shilala · 10-18-2010, 10:57 AM

Yeah, it's brutal. I don't bother with them at all.
The only time I go in there is to look at stuff so I can see it in person and buy it elsewhere. I did buy a few tv's there in the past five years, but it was because I beat them down to cheaper than anywhere else and got them to put them in the car.

elderboy02 · 10-18-2010, 11:18 AM

Quote:

Originally Posted by shilala

...but it was because I beat them down to cheaper than anywhere else and got them to put them in the car.

That is their policy IIRC. Show them an ad with a cheaper price and they match it

shilala · 10-18-2010, 11:33 AM

Quote:

Originally Posted by elderboy02

That is their policy IIRC. Show them an ad with a cheaper price and they match it

If you haggle, they can save you a few more bucks, too.
It's gotta be a b&m ad. They'll also do a pricematch online to check the other b&m's for you while you're in the store. Then a little himhaw and BS and they'll magically go a bit lower.
What their policy is now, I can't tell ya. Lisa recently bought a fridge there, but it was only because if she bought gift cards at Giant Eagle and paid for the fridge with gift cards, she saved a bunch of money somehow. She's a scam-master.

thebayratt · 10-18-2010, 01:48 PM

Sear's service sucks because they are probly the lowest paid "big" store in a mall. My mom worked there and she got so aggrevated at the BS they made, well, tried to make her do that she walked into the store manager's office after about a week and a half and told him to F-off! My mom, don't cuss and is real easy going!

kelmac07 · 10-18-2010, 03:38 PM

I refuse to give any company a dime of my money if they have sh*tty customer service. I will always ask to see a manager, and tell them what happened and that they have lost my business.

forgop · 10-19-2010, 09:17 AM

One other thing-you could quite easily sell your gift card and get almost all of the value on it. Odds are you can buy it cheaper online and not be forced into buying it from them.

10-18-2010, 10:03 AM	#1
Darrell Guest Posts: n/a	Sears Customer Service Does anyone else here regularly experience terrible customer service at Sears permanent store? Each time Danielle and I go in there we get terrible service. This is the only major department store I know of that when you walk by a customer service associate they don't ask if you need help. They must have really low standards. Yesterday I was looking at blu ray / surround sound sets. I walked up to the counter and this is the conversation that took place: Me: Hi, I was wondering if you would help me? Sears: With what? Me: I found a surround sound system I want, but I can't find the box on the floor. Sears: The surround sound systems are under the TV, you can see them there. Me: Right, I found one, now I want to purchase it. How do I do that? Sears: We don't have them here, I can show you where to find them! points toward TV displays At this point my patience is pretty much shot.... Me: I found the system I want, now I want to purchase it, can you please help me find it? Sears: We have them downstairs, if it's in stock. I don't know if it is. At that point I just walked away. We get the same service every time and it's ****ing irritating. Anyone else have these problems at stores? or Sears in particular?

10-18-2010, 10:08 AM	#2
bvilchez En búsqueda..... Join Date: Oct 2008 First Name: Bolivar aka Jay Location: Back in SoCal Posts: 3,202 Trading: (76)	Re: Sears Customer Service I've been to a few different Sears stores before and never received service like that. Did you try another associate? If the majority were like that ask for a manager. Sometimes though the manager is useless as well as the associates are a direct reflection of their leadership.

10-18-2010, 10:17 AM	#3
MedicCook Mila smoked my cigar Join Date: Jan 2009 First Name: Ryan Location: Schaghticoke, NY Posts: 10,946 Trading: (7)	Re: Sears Customer Service Sears used to have the best customer service. I have not been in a Sears in years though. __________________ 27 World Series Championship's "If your wife doesn't like the aroma of your cigar, change your wife.", Zino Davidoff

10-18-2010, 10:09 AM	#4
forgop Not a puffer Join Date: Oct 2008 First Name: Duane Location: Indianapolis, IN Posts: 2,869 Trading: (40)	Re: Sears Customer Service If you found what you like at Sears, I'd recommend checking Amazon and comparing their price. You can usually get a better deal there, possibly avoid tax, and get free shipping on a lot of items.

10-18-2010, 10:13 AM	#5
mariogolbee Guest Posts: n/a	Re: Sears Customer Service If you speak of the Sears in Cupertino. I have had less than stellar service there in the past.

10-18-2010, 10:14 AM	#6
elderboy02 Lets Go Buckeyes! Join Date: Oct 2008 First Name: Dan Location: Cincinnati, OH Posts: 12,512 Trading: (133)	Re: Sears Customer Service I worked at Sears when I was in college. With that said, I don't think customer service was horrible. You might have just got someone who was having a bad day.

10-18-2010, 10:18 AM	#7
BlackDog Gonna make you groove... Join Date: Oct 2008 First Name: Warren Location: Minneapolis, MN Posts: 2,468 Trading: (19)	Re: Sears Customer Service I haven't set foot in a Sears store for over a decade for that exact reason. Shop elsewhere. __________________ "We live in the good of this."

10-18-2010, 10:32 AM	#10
Subvet642 Bilge Rat Join Date: Nov 2009 First Name: Darren Location: Torpedo Room Bilge Posts: 2,997 Trading: (13)	Re: Sears Customer Service Sears is a pale shadow of what it once was. __________________ *"Man's mind is his basic tool of survival. Life is given to him, survival is not." -John Galt*

10-18-2010, 10:25 PM	#13
RGD. God Like Status Join Date: Oct 2008 First Name: Ron Location: Alexandria, Virginia Posts: 971 Trading: (1)	Re: Sears Customer Service I thought my wife was the only one who ever went to Sears - and that's only cause she can be a persistent b***h who isn't afraid to make a public display. Seriously - I only ever go there for sockets and ratchets simply for the warranty/exchange policy. Last several years though have bought the Kobalt tools at Lowes which have a similar exchange policy. Ron

10-18-2010, 10:29 PM	#14
Skywalker BABOTL Join Date: Oct 2008 First Name: Dice Location: Galaxy Far Far Away Posts: 10,168 Trading: (18)	Re: Sears Customer Service Darrell, maybe it was your winning personality??? What??? __________________ Smoke what you like!!!

10-18-2010, 10:57 AM	#15
shilala Dear Lord, Thank You. Join Date: Oct 2008 First Name: Scott Posts: 13,721 Trading: (252)	Re: Sears Customer Service Yeah, it's brutal. I don't bother with them at all. The only time I go in there is to look at stuff so I can see it in person and buy it elsewhere. I did buy a few tv's there in the past five years, but it was because I beat them down to cheaper than anywhere else and got them to put them in the car. __________________

10-18-2010, 01:48 PM	#18
thebayratt Still Watching My Ash Join Date: Jan 2010 First Name: Shawn Location: Mississippi Posts: 1,326 Trading: (11)	Re: Sears Customer Service Sear's service sucks because they are probly the lowest paid "big" store in a mall. My mom worked there and she got so aggrevated at the BS they made, well, tried to make her do that she walked into the store manager's office after about a week and a half and told him to F-off! My mom, don't cuss and is real easy going!

10-18-2010, 03:38 PM	#19
kelmac07 Resident Maduro Whore!! Join Date: Apr 2009 First Name: Mac Location: Newport News, VA Posts: 27,322 Trading: (218)	Re: Sears Customer Service I refuse to give any company a dime of my money if they have shtty customer service. I will always ask to see a manager, and tell them what happened and that they have lost my business. __________________ Dom in the MLB thread "I could probably get you to wear a Yankee hat for a Maduro!"*

10-19-2010, 09:17 AM	#20
forgop Not a puffer Join Date: Oct 2008 First Name: Duane Location: Indianapolis, IN Posts: 2,869 Trading: (40)	Re: Sears Customer Service One other thing-you could quite easily sell your gift card and get almost all of the value on it. Odds are you can buy it cheaper online and not be forced into buying it from them.