Insurance and damaged cigars via usps

forgop · 04-19-2023, 05:36 PM

Has anyone ever filed a claim for damaged cigars? I pack my cabs so you have to push on the bubble wrap to close the lid, yet 2/3 had damaged feet. Some are minor but it's still the point of paying for insurance and feeling like I should compensate the buyer and it should be covered by insurance. TIA for how this played out for anyone that has done this in the past.

MaytagMan · 04-19-2023, 10:25 PM

I have not, but I'm interested to hear how this worked out for people too. I'd never really thought about it before.

icehog3 · 04-20-2023, 07:17 AM

So Duane, would you be filing the claim with USPS (or your carrier), or a personal policy?

I would think if it's the former, you'd be SOL except for their standard minimum payout at best. And even that's a big PITA and a big "if" from what I understand.

forgop · 04-20-2023, 08:31 AM

Quote:

Originally Posted by icehog3

So Duane, would you be filing the claim with USPS (or your carrier), or a personal policy?

I would think if it's the former, you'd be SOL except for their standard minimum payout at best. And even that's a big PITA and a big "if" from what I understand.

Claim against USPS.

icehog3 · 04-20-2023, 10:34 AM

Quote:

Originally Posted by forgop

Claim against USPS.

If you didn't purchase the supplementary insurance, $50 is their maximum liability .... and even that's a b*tch to collect.

Weelok · 04-20-2023, 11:04 AM

I had a different side to your problem which was USPS lost my order from Atlantic. In that case, I called Atlantic and they advised to let them file the claim as they had direct inside support.

Now, I put tracking on the package for a year and it’s still missing

shocking.

Onto your issue, what Icehog said. Good luck.

markem · 04-20-2023, 11:21 AM

https://www.usps.com/help/claims.htm

mosesbotbol · 04-24-2023, 10:34 AM

Good luck! USPS is more likely to pay than UPS.

longknocker · 04-24-2023, 05:06 PM

Quote:

Originally Posted by mosesbotbol

Good luck! USPS is more likely to pay than UPS.

I Had A Custom Humidor Completely Broken In Shipment & UPS Paid The Entire Amount It Was Insured For. Maybe Others Have Had Problems With UPS???

mosesbotbol · 04-25-2023, 11:27 AM

Quote:

Originally Posted by longknocker

I Had A Custom Humidor Completely Broken In Shipment & UPS Paid The Entire Amount It Was Insured For. Maybe Others Have Had Problems With UPS???

Had UPS stole some wine from me. They said it broke in shipment, but no signs of wine stains. Sender refunded me rather than confronting the truth with UPS.

icehog3 · 04-26-2023, 07:31 AM

USPS delivered a "bomb" to the wrong address. They didn't even make good on the $50 basic insurance that's supposed to be included with Priority Mail. Others may have had better experience, but don't put any blind trust is USPS "insurance".

04-19-2023, 05:36 PM	#1
forgop Not a puffer Join Date: Oct 2008 First Name: Duane Location: Indianapolis, IN Posts: 2,869 Trading: (40)	Insurance and damaged cigars via usps Has anyone ever filed a claim for damaged cigars? I pack my cabs so you have to push on the bubble wrap to close the lid, yet 2/3 had damaged feet. Some are minor but it's still the point of paying for insurance and feeling like I should compensate the buyer and it should be covered by insurance. TIA for how this played out for anyone that has done this in the past.

04-19-2023, 10:25 PM	#2
MaytagMan Adjusting to the Life Join Date: Apr 2023 First Name: Bill Location: Modesto, CA Posts: 372 Trading: (1)	Re: Insurance and damaged cigars via usps I have not, but I'm interested to hear how this worked out for people too. I'd never really thought about it before. __________________ "Me fail English? Unpossible!" IG Accts \| cigars: @hiramsherfers \| personal: @dad_of_alex \| bizarre news: @newswithbill

04-20-2023, 07:17 AM	#3
icehog3 Admiral Douchebag Join Date: Oct 2008 First Name: Tom Location: Clermont, Kentucky Posts: 71,251 Trading: (60)	Re: Insurance and damaged cigars via usps So Duane, would you be filing the claim with USPS (or your carrier), or a personal policy? I would think if it's the former, you'd be SOL except for their standard minimum payout at best. And even that's a big PITA and a big "if" from what I understand. __________________ Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark!

04-20-2023, 11:04 AM	#6
Weelok I'm nuts for the place Join Date: Jul 2011 First Name: Dave Location: Reno, NV Posts: 4,082 Trading: (21)	Re: Insurance and damaged cigars via usps I had a different side to your problem which was USPS lost my order from Atlantic. In that case, I called Atlantic and they advised to let them file the claim as they had direct inside support. Now, I put tracking on the package for a year and it’s still missing shocking. Onto your issue, what Icehog said. Good luck. __________________ Drink, pray, smoke, and work out.

04-20-2023, 11:21 AM	#7
markem Bunion Join Date: Oct 2008 First Name: Mark Location: Second Star on the Right Posts: 22,621 Trading: (47)	Re: Insurance and damaged cigars via usps https://www.usps.com/help/claims.htm __________________ I refuse to belong to any organization that would have me as a member. ~ Groucho Marx

04-24-2023, 10:34 AM	#8
mosesbotbol That's a Corgi Join Date: Oct 2008 First Name: Moses Location: Boston Posts: 6,171 Trading: (6)	Re: Insurance and damaged cigars via usps Good luck! USPS is more likely to pay than UPS. __________________ Port Wine & Claret \| British Cars \| Welsh Corgi's

04-26-2023, 07:31 AM	#11
icehog3 Admiral Douchebag Join Date: Oct 2008 First Name: Tom Location: Clermont, Kentucky Posts: 71,251 Trading: (60)	Re: Insurance and damaged cigars via usps USPS delivered a "bomb" to the wrong address. They didn't even make good on the $50 basic insurance that's supposed to be included with Priority Mail. Others may have had better experience, but don't put any blind trust is USPS "insurance". __________________ Thanks Dave, Julian, James, Kelly, Peter, Gerry, Dave, Mo, Frank, Týr and Mr. Mark!