Quote:
Originally Posted by CigarNut
I am in the midst of cooking a brisket and had a weird thing happen with my Anova -- the unit stopped heating but it reported the correct temperature, both on the unit itself and via Bluetooth.
I power cycled the Anova and it started working again, but the temperature dropped significantly, so I don't know how my brisket is going to turn out...
I contacted Anova, but they had little to offer other than to watch for the problem and if it occurs again I should contact them for repair/replacement.
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I called Anova last night and left a message on their support line (it was after hours). They called me back this morning and are going to exchange my unit for a new one.
The only drag here is that I use my Anova a lot -- 2 or 3 times per week, and it will take up to 10 days to get my replacement unit...
Overall, I am impressed with the customer service.