Cigar Asylum Cigar Forum - View Single Post - A shining example of poor customer service!

hotreds · 12-09-2010, 07:07 PM

I did mail in the order. I did include my business card with my telephone number. I ordered nine 2 oz packets, totaling $45. I sent in a check for $50. I apologize, I incorrectly stated the total as $100 in my op. I double-checked my register and it showed a fifty dollar check to them.

So, you can fault me for not calling them.(God forbid one should use the US Mail while placing a mail order!) You can fault me for being so brazen as to not include ten bucks for shipping when I know that a USPS FCM box would run about five bucks. You can fault me for not paying attention to the fact that they only ship UPS, which is more expensive for small parcels. You can fault me for being miffed that they decided to short me a flavor to make up for missing postage. You can fault me for deciding not to purchase from them again. You can fault me for posting my displeasure on this forum.

You can fault me for all of the above. Yet, I stand by my feelings of displeasure at poor customer service and lack of communication by Boswells.

12-09-2010, 07:07 PM	#25
hotreds Ephesians 2:8 Join Date: Oct 2008 Location: 5 miles past "Resume Speed" Posts: 11,658 Trading: (63)	Re: A shining example of poor customer service! I did mail in the order. I did include my business card with my telephone number. I ordered nine 2 oz packets, totaling $45. I sent in a check for $50. I apologize, I incorrectly stated the total as $100 in my op. I double-checked my register and it showed a fifty dollar check to them. So, you can fault me for not calling them.(God forbid one should use the US Mail while placing a mail order!) You can fault me for being so brazen as to not include ten bucks for shipping when I know that a USPS FCM box would run about five bucks. You can fault me for not paying attention to the fact that they only ship UPS, which is more expensive for small parcels. You can fault me for being miffed that they decided to short me a flavor to make up for missing postage. You can fault me for deciding not to purchase from them again. You can fault me for posting my displeasure on this forum. You can fault me for all of the above. Yet, I stand by my feelings of displeasure at poor customer service and lack of communication by Boswells. __________________ God loves you so much, that he made you read this, just to let you know.