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Originally Posted by forgop

I think their website indicated it's about a 3 week process. I was just thinking since they have your name, phone, and email from the repair form, a little communication would go a long way.

I'm a little bummed that the lighter started giving me issues given how little use it's had and I did only use their Butane and not the cheap stuff. I'm convinced there's not a truly dependable torch lighter to be had out there.