So I can finally close this out and I am a happy camper once more.
When they originally applied the charges back in '17, they placed two charges on my credit card - all for the same amount. Citi knew something was up and blocked them all then contacted me. I agreed to only the first charge and paid that one. But when CI finally shipped the humidor, they applied another charge which Citi blocked again. No further action was taken by CI and Citi mistakenly thought the approved charge was also wrong, so Citi blocked that charge as well.
But between June '17 and now, the CI Accounting Department did nothing about it in terms of contacting me about the matter.
In any case, it has now all been resolved. I have my humidor, my cigars, and Cigar Oasis Excel.
Now on to smoking this morning.