[jonumberone]

I recently had the bracket for my Anova break.
Reached out to them looking to buy a replacement.
They aren't for sale, but they sent me one free of charge.
Before they would send it they wanted me to provide my order number, which I didn't have.
They were pretty adamant about it via email, and offered little assistance.
Thankfully, I ordered directly from them and by calling on the phone they were able to look it up.
I'm not sure how it would've played out if I had purchased through a third party.
It took about 3 days to receive the new bracket.