About a week and a half ago my Palio exploded. Since there is no retailer close to where I am, I emailed palio customer service. I recieved a response back with in hours stating to just send what was left of my Palio cutter to them and they would replace it. Well true to treir word I recieved a brand new Palio, that seems to be beefier that the one I sent them. I just wanted to give respect to a company that stands behind their product and warranty without trying to make it hard on the customers. GREAT JOB PALIO !!!!!
Sarge