So here is my update on CigarBid. ... To be blunt, they do not deserve the air they breathe. They will not be getting any more of my business and neither will Cigars International.
On March 3rd I called them and got a busy signal at 1055, 1130, 1215, 1320, 1510, and 1620. So I wrote them the following email that evening:
---------- > EMAIL < ----------
Last evening I received notification that my order was finally
in transit:
Hey! Your winning bid(s) at CigarBid.com is in transit. Here
are some details if you'd like to track its progress:
Order #XXXXXXXXXX
Confirmation #XXXXXXXXX
Tracking #XXXXXXXXXXXXXXXXXX
SHIPPED TO:
Marc ------
-----------------
----------------
If you have any questions, please contact Customer Service
at
customerservice@cigarbid.com or call us
toll-free at 1-800-830-4590.
There are two problems now with THIS information:
1) The tracking number - XXXXXXXXXXXXXXXXXX - is NOT VALID.
2) When I try to call Customer Service to get the correct number,
I get a busy signal.
W H A T _ I S _ G O I N G _ O N _ H E R E ? ! ? !
MCK
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On March 6th, I receive a UPS My Choice notification of a new tracking number with a delivery date of March 7 by EOD.
So I call CigarBid on Monday at 1000 (3x), 1100 (twice), 1210 (4x), 1310 (twice), and 1600 (once). Again, nothing but busy signals each time.
Last night I come home... with no box near the front door. As I'm opening the door, the UPS truck pulls up. So I go over to talk with the driver who I know. Nope. Nothing. And he tells me there is nothing listed for me. I show him the new tracking number and he tells me - "They just sent that out to put you off. If you haven't gotten the package by now, tell your credit card company not to honor any charges from them. They've gone down the ****ter since December."
I thank him and head inside to write the following to them:
---------- > EMAIL < ----------
Dear Sir or Madam,
Order Confirmation #XXXXXXXXX
Lot #XXXXXXX
Revised UPS Tracking # XXXXXXXXXXXXXXXXXX
Supposed Delivery Date: EOD, Tuesday, March 7, 2017
Still waiting...
Now we're up to 17 - 17! - days of waiting on what was
supposed to have been a DAILY shipping option back on February
18, 2017.
Yesterday morning I was sent a new UPS tracking number that
was supposed to be for UPS service. When I check the number, I'm
told the number was generated on March 3rd with a delivery date
of today by End Of Day. Well, it's EOD and still no package.
So I have posted this on the website (redacted) and I ask again,
where is my order?
Sincerely,
Marc
---------- > EMAIL < ----------
Still no response from them in any way. I'm done. I've called my CC and told them not to accept any further charges from MD Distributors, CigarBid, or Cigars International.
Now I need to go relax and enjoy a Rocky Patel with a Chock Full'O Nuts coffee.