Cigar Asylum Cigar Forum - View Single Post - A shining example of poor customer service!

RevSmoke · 12-03-2010, 06:38 AM

Hugh, have you called to talk to them about your dissatisfaction?

I am all for informing others about poor service, poor customer relations, price gouging, etc..., all in the name of protecting friends. But if a company had a good reason, or if there was a miscommunication, or something else that happened, especially when a company normally has a stellar reputation, I am all about going the extra distance before dropping that hammer.

Matthew 18 seems to come to mind.

I'd especially like to hear what they have to say as to what happened. It might just be a new person packaging stuff who just didn't know policy or think things through.

Peace of the Lord be with you.

12-03-2010, 06:38 AM	#17
RevSmoke Ain't Never Gonna Leave Join Date: Oct 2008 First Name: Todd Location: Northcentral woods of Wisconsin Posts: 6,807 Trading: (51)	Re: A shining example of poor customer service! Hugh, have you called to talk to them about your dissatisfaction? I am all for informing others about poor service, poor customer relations, price gouging, etc..., all in the name of protecting friends. But if a company had a good reason, or if there was a miscommunication, or something else that happened, especially when a company normally has a stellar reputation, I am all about going the extra distance before dropping that hammer. Matthew 18 seems to come to mind. I'd especially like to hear what they have to say as to what happened. It might just be a new person packaging stuff who just didn't know policy or think things through. Peace of the Lord be with you. __________________ Todd__ "Smoke what you like, and enjoy it!"