[icehog3]

Had a horror story with these guys in the summer of 2016. They sent me an e-mail offering me two years at less than my previous price for just one year. I bit.

Come to find they applied that payment to the XM radio in my Avalanche....which I traded in in 2013.

Got some asswipe on the phone that said there was nothing he could do. I asked him why would I knowingly pay for 2 years service on a truck I had traded in 3 years ago. Guys at my job who were in the office while I was on the call still tell stories about, I just went ballistic on the guy, who was definitely getting off on pissing me off. Long story somewhat shorter, got a manager on the line and got it rectified. But their customer service still sucks balls.