Re: Xikar repair question
I hate to be Captain Obvious here, but are you guys even including a phone number or email where they could get back in contact with you once they receive your lighter for repair?
Just a thought, but this may be a contributing factor to the lack of communication...
Personally I've sent hundreds of lighters back to Xikar on behalf of customers. I always have had the utmost confidence in their repair and return policies and found them to be more than courteous and quick in their service.
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