Cigar Asylum Cigar Forum - View Single Post - A shining example of poor customer service!

mosesbotbol · 12-02-2010, 06:02 AM

A vendor should always call the customer if something different than what's ordered is shipped, cannot ship, not enough money or whatever.

For all they could've known, he may've doubled the order with other stuff... Every time you talk to a customer is an opportunity to sell.

12-02-2010, 06:02 AM	#12
mosesbotbol That's a Corgi Join Date: Oct 2008 First Name: Moses Location: Boston Posts: 6,170 Trading: (6)	Re: A shining example of poor customer service! A vendor should always call the customer if something different than what's ordered is shipped, cannot ship, not enough money or whatever. For all they could've known, he may've doubled the order with other stuff... Every time you talk to a customer is an opportunity to sell. __________________ Port Wine & Claret \| British Cars \| Welsh Corgi's