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Sauer Grapes · 12-02-2010, 05:39 PM

I posted here a little over a month ago regarding trying to get a hold of him. My situation is a lot different than yours (yours is much worse), but there are many similarities.

I placed an order in August '09 (I believe). It was my third order from him, and was for a single stained drawer. The drawer had a quality control issue when it arrived, and despite my offer keep it, or if he waned to replace it to send it back, Chuck offered to let me keep the incorrect one and said he wold make me a new one free of charge. That's the way he used to run his shop, before it got out of hand. This was October '09.

I told him how thankful I was, and to please take his time on my replacement, since the drawer I got would still work to hold cigars.

He said towards the end of November '09 that it would be a couple weeks. He said everything was put together and it just needed another coat of lacquer.

He said at the end of December '09 that it would be finished and shipped within a week.

He said in very early March '10 that he had a couple things to finish on that weekend and it would ship on Monday or Tuesday.

In early July '10, I contacted him and told him that I had moved. He responded and thanked me for contacting him, saying he wish he could say he hadn't forgotten me, but he had. He said that it just needed glued together but that the front was done.

Since July, starting in September, I've emailed him at two different addresses that I know he uses/has used, and emailed him through his site probably at least 10-15 times. All have gone without responses.

Like I said, at least I got something for my money and I would hate to be in your position. Chuck was such a stand up guy in the past that this is extremely surprising. If this is how he is going to run his business now that he's full time, I have a feeling he won't have the "problem" of being so busy after a while.

12-02-2010, 05:39 PM	#28
Sauer Grapes Snatchin' yo people up Join Date: Oct 2008 Posts: 2,235 Trading: (44)	Re: Chasidor Humidor Store and problem. I posted here a little over a month ago regarding trying to get a hold of him. My situation is a lot different than yours (yours is much worse), but there are many similarities. I placed an order in August '09 (I believe). It was my third order from him, and was for a single stained drawer. The drawer had a quality control issue when it arrived, and despite my offer keep it, or if he waned to replace it to send it back, Chuck offered to let me keep the incorrect one and said he wold make me a new one free of charge. That's the way he used to run his shop, before it got out of hand. This was October '09. I told him how thankful I was, and to please take his time on my replacement, since the drawer I got would still work to hold cigars. He said towards the end of November '09 that it would be a couple weeks. He said everything was put together and it just needed another coat of lacquer. He said at the end of December '09 that it would be finished and shipped within a week. He said in very early March '10 that he had a couple things to finish on that weekend and it would ship on Monday or Tuesday. In early July '10, I contacted him and told him that I had moved. He responded and thanked me for contacting him, saying he wish he could say he hadn't forgotten me, but he had. He said that it just needed glued together but that the front was done. Since July, starting in September, I've emailed him at two different addresses that I know he uses/has used, and emailed him through his site probably at least 10-15 times. All have gone without responses. Like I said, at least I got something for my money and I would hate to be in your position. Chuck was such a stand up guy in the past that this is extremely surprising. If this is how he is going to run his business now that he's full time, I have a feeling he won't have the "problem" of being so busy after a while.