Quote:
Originally Posted by kelmac07
Eric, I fully understand about the human error effect and pricing. However, I was waiting for the email from Alex (as you posted in the thread earlier) and it never arrived. When someone tells me I will receive something, I expect it (that's just me). Might want to work on the simple communication. Thanks for the resolution.
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Same here.
I can fully accept and understand the pricing error and have no problem with the resolution, I just think that it would have been more appropriate to notify me, and other customers, via email on Monday at the moment our orders were canceled, rather than having us, three days later, simply stumble upon the reason why we haven't been billed and haven't recieved a shipping number, that's all.