Ive never ordered from them, hell, I dont even smoke a pipe but Hugh is my friend. This is from their site:
http://www.boswellpipes.com/customer.html
Quote:
What Is A Customer?
A customer is the most important person in any business.
A customer is not dependent on us. We are dependent on him.
A customer is not an interruption of our work. He is the purpose of it.
A customer does us a favor when he comes in. We aren’t doing him a favor by waiting on him.
A customer is part of our business- not an outsider. A customer is not just money in the cash register. He is a human being with feelings and deserves to be treated with respect.
A customer is a person who comes to us with his needs and his wants. It is our job to fill them.
A customer deserves the most courteous attention we can give him. He is the lifeblood of this and every business.
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Now, is this all
,perhaps. But I would still make a call Hugh and tell them about your dissatisfaction.
__________________
"One fart can foul the air for everyone" - Esteemed philosopher
"If avoiding the nasty $hit is being a snob, them I am guilty as charged."- Same esteemed philosopher.