Quote:
Originally Posted by jluck
Anyone else having problems with five pack damage? They recently went to packing five packs firmly on greenish cardboard and I have had numerous cigars with bent and broken caps and feet. Anyone else? I emailed them and they said they would make note of it with no offer of replacement.
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Yes... I think they put out some five packs when people return boxes and by the time the cigars have made the trip back and forth 2 times, they're running on empty with moisture. I've had broken caps on my Undercrowns, My Fathers, and Alec Bradley Family Blends... They are always quick to replace anything unsatisfactory so I'm still comfortable buying merchandise, but no cigars.