[Poronico]

Originally Posted by covetry

If you decide to take it further up the chain at Davidoff, I would imagine someone would take notice. Alot of good companies sometimes pick up really shitty reps. I know from experience. I wouldn't let one bad apple spoil your view of the whole organization. I would take it further up. But that's just me.

Sorry your punch broke right after you got it. It looks nice too!

All companies have people who handle things differently, but that letter seemed very cookie cutter... which makes me think that is the standard response for that type of issue. I have worked in some very large companies dealing in health care and we have the same issues... rather than free handing something that has a heart and some compassion you get a cold generic cookie cutter letter which sucks.